Pinnacle Auto Repair and Tires' reputation, as per the latest reviews, appears mixed with some customers lauding the quality of service and customer experience, while others criticize the pricing policies. Positive feedback indicates appreciation for the friendly and accommodating nature of the staff, and the professionalism with which services are rendered. The ability to schedule same-day appointments and the provision of helpful and straightforward communication by the team are also noted as strengths. Conversely, pricing is a point of contention among some reviewers, with several customers expressing discontent about being overcharged for services like oil changes, air filters, and car inspections. Instances of inefficiency are highlighted by a customer who had to visit multiple times before receiving service, and overall, it seems the company's perceived trustworthiness is undercut by frustrations over cost.
Several reviews applaud Pinnacle Auto Repair and Tires for their exceptional customer service, with staff members like Noah receiving recognition for their attentiveness. The friendly, efficient, and responsive nature of the team, as well as their knowledgeability and trustworthiness, are repeatedly emphasized as key positives. Customers appreciate the convenience offered by the online reservation system and mention the cleanliness and safety of the location. The positive atmosphere and attitude of the staff are also noted, with the front desk being specifically mentioned for their friendliness and competence. The company's ability to fit customers in, even without appointments, adds to the convenience factor, making it a preferred choice for repeat service.
Discontent among some customers primarily revolves around Pinnacle Auto Repair and Tires' pricing strategy, with multiple reviewers labeling the service costs as exorbitant. One reviewer cited an $800 quote for a rear stabilizer replacement and $125 for an inspection, emphasizing that these prices were significantly higher compared to other shops. Another expresses dismay at the high cost quoted for an oil change and air filter replacement, implying that the company capitalizes on high labor rates. Additionally, service delays and coordination issues contribute negatively to customer experience, with one customer citing repeated visits and long wait times before service commencement. Furthermore, perceived rudeness and lacking transparency during the customer service process are mentioned as critical detriments to the company's reputation.
Many customers report being able to schedule same-day appointments for car inspections, but it is recommended to call ahead to confirm availability.
Yes, customers have had positive experiences with Pinnacle accommodating special requests, including ordering specialty tires and attending to last-minute needs.
Some reviews mention concerns regarding overcharging for various services, including routine inspections, oil changes, and replacement parts. It is advisable for prospective customers to inquire about pricing and potentially get quotes from other shops for comparison.
Pinnacle Auto Repair and Tires has been located at 1119 Catharine St. in Philadelphia, PA for the last 35 years as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair.Pinnacle Auto Repair and Tires has been serving the automotive repair and new tire needs of customers in Rittenhouse Square, Bella Vista, and other surrounding neighborhoods of Philadelphia.At Pinnacle Automotive, we have been keeping our customers’ cars running like new from the same location since 1984. Whatever your auto repair and service needs are, trust the Pinnacle Automotive team – owner Mark Ogborn.
