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As of Apr 13, 2024, 112 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Motor Marque's customer reviews analysis

Analyzing customer feedback for Motor Marque reveals a generally positive reputation with certain areas for improvement. Customers frequently commend the service for its professionalism, efficiency, and particularly, the high quality of customer service – notably the helpfulness and diligence of staff such as Kate. There's consistent praise regarding the transparency and honesty of the business, with several reviewers highlighting situations where the costs for services like MOT, maintenance, and repairs were less than expected or where unnecessary services were not pushed upon them. Nonetheless, there exists criticism regarding the cost of some services and repairs, which a few customers consider higher than competitors. Instances where issues such as a faulty filter and a mishap with a service book were promptly addressed, indicate a willingness to resolve problems efficiently. Yet, these incidents also slightly mar the overall experience and may potentially affect customer loyalty and trust.

Positive Feedback

The reviews of Motor Marque outline several key positive aspects that contribute to its strong reputation. There is a recurring theme of exceptional customer service, particularly from reception staff, as well as overall staff professionalism. This includes instances of going above and beyond in communication and service delivery, such as resolving vehicle issues on short notice and providing courtesy cars. Reviewers are also impressed by Motor Marque's integrity and honesty, where they advised against unnecessary services to save customers money, as well as their efficiency and cleanliness of the facility. These experiences create a perception of a trustworthy and reliable service which encourages repeat business and strong customer loyalty.

Concerns and Threads

Despite many positive reviews, there are negative aspects highlighted by customers when dealing with Motor Marque. The most notable concern is regarding the pricing: some customers report that costs for certain repairs are significantly higher compared to other service providers, which influences their decision to seek services elsewhere. Although these concerns do not appear to be widespread, they do suggest that Motor Marque could potentially lose business due to their pricing strategy. Another minor issue raised is operational errors, such as a delay due to a faulty filter and forgetting to stamp a service book, which, although resolved promptly, do raise concerns about attention to detail and could impact the overall customer experience.

Frequently asked questions about Motor Marque

How does Motor Marque handle unexpected issues during service?

Motor Marque has a track record of addressing unexpected issues such as delays or service mishaps promptly and efficiently. They communicate openly with customers about progress and resolve problems quickly to maintain customer satisfaction.

Is Motor Marque competitive in their pricing for repairs and services?

Some customers have noted that Motor Marque's pricing for certain repairs may be higher than other providers. However, others feel the quality of service and honesty provided justifies the cost. Prospective customers should consider obtaining quotes before getting repairs for a cost comparison.

What distinguishes Motor Marque's customer service from other garages?

Customer reviews frequently highlight the exceptional customer service at Motor Marque, particularly praising the helpfulness and responsiveness of the service staff. Their commitment to transparency, honesty, and going the extra mile for clients sets them apart from many competitors.

Recent customer reviews and testimonials for Motor Marque

Jack

3-Star

3 months ago

I got a major car service here recently. The customer service was very good and I felt I was 'in the know' about the progress. Whilst there were a few mishaps (faulty filter caused delay in returning the car + initially forgot to stamp the service book), these were resolved promptly. Whilst there were a few repairs that I could have got through Motor Marque, unfortunately these were too high of a cost. I went elsewhere, and the price was around 20-50% less for most of their suggestions on what to replace. They said there was an issue with the suspension arm / ball joint. Quoting £318. A repair done elsewhere found that it was not as bad as they described, and it cost me half. It is a shame as otherwise the experience was positive. I'd suggest that some prices are reconsidered. Whilst there was no pressure to purchase more than what I went in for (a major service), I am not sure I will visit again.

Mark Frith

3-Star

a week ago

While I wasn't able to use them on this occasion, Kate on reception went above and beyond when assisting with my enquiry. When the time comes, they'll definitely be top of mind for future sevices.

Florence Applegate

3-Star

5 months ago

So glad I found this garage and I think I'll be sticking with them. Kate on the reception couldn't have been more helpful and accommodating with me and my daughter, absolutely great customer service. The team were super helpful and explained everything clearly.

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Motor Marque Reviews Summary

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Featured review

Motor Marque's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Motor Marque

How does Motor Marque handle unexpected issues during service?

Is Motor Marque competitive in their pricing for repairs and services?

What distinguishes Motor Marque's customer service from other garages?

Recent customer reviews and testimonials for Motor Marque

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Overall Rating

About Motor Marque