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Edinburgh Car Services Reviews Summary

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Car Garages | Edinburgh

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7, 33 Bankhead Terrace, Edinburgh EH11 4DY

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Edinburgh Car Services?

As of Apr 06, 2024, 155 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Edinburgh Car Services's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 6, 2024
Last updated
April 6, 2024

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Edinburgh Car Services's customer reviews analysis

Edinburgh Car Services have cultivated a varied reputation as observed in the provided reviews. There's a pronounced appreciation for their responsive and accommodating customer service, particularly in emergency situations or when dealing with tight schedules. Clients commend the team for their professionalism and express gratitude for services such as quick turnarounds on MOTs, efficient diagnostics, and repairs. Notably, Amber, a member of the staff, receives repeated mention for her exceptional customer communication and assistance. However, some distressing experiences noted include allegations of unprofessional service, extended delays on repairs, poor communication regarding service status, and significant disagreements regarding the quality of the mechanical work performed, which in one severe case, led to a customer being charged for an unsuccessful repair and another advising to avoid the establishment entirely. These negative incidents outline probable issues with service consistency and technical expertise in certain situations.

Positive Feedback

Positive feedback for Edinburgh Car Services notably highlights the company’s commitment to customer service, with many customers praising their prompt and accommodating responses. Emergency situations were handled with urgency, and the staff, particularly Amber, were recognized for their professionalism and attentive communication, which included regular updates on repairs. Customers expressed gratitude for services such as auto engine diagnostic, brakes, safety inspections, and specifically repairs related to an auto exhaust system. The ability of the company to accept last-minute appointments and to deliver a quick turnaround for MOTs appears to significantly influence customer satisfaction. The staff’s willingness to go beyond expectations was also mentioned, with commendable actions like transporting customers after an accident and fitting urgent repairs into a busy schedule being especially appreciated.

Concerns and Threads

Edinburgh Car Services has had its fair share of criticism, with some severe negative feedback touching on a lack of transparency and professionalism. These include extended delays and lack of communication during repairs, as well as a contentious MOT experience where the competence of the staff was brought into question. A customer relayed a concerning anecdote about poor workmanship resulting in additional uncovered problems and ultimately, the sale of their vehicle. Another highlighted an experience involving unexpected and allegedly unjustified repair costs, with the vehicle ultimately not being fixed. This points to potential deficiencies in mechanical expertise as well as issues in customer service protocols, especially concerning clarity and timeliness of communication and the quality assurance of the repairs conducted.

Frequently asked questions about Edinburgh Car Services

Can I book an MOT or repair at Edinburgh Car Services on short notice?

Yes, Edinburgh Car Services has shown a willingness to accommodate last-minute bookings for MOTs and repairs, time and schedule permitting. Customers appreciated the effort to fit their urgent requests in, though it's best to contact the garage directly to confirm availability.

In case of an unexpected car issue, does Edinburgh Car Services provide expedited services to rectify the problem?

Edinburgh Car Services has been commended for its responsiveness in emergency situations. There have been instances where they completed services swiftly to ensure customers could continue their travels with minimal disruption.

How does Edinburgh Car Services handle customer complaints or dissatisfaction?

While the reviews suggest that Edinburgh Car Services generally experiences customer satisfaction, there are also accounts of dissatisfaction. It is advisable for prospective customers to discuss any concerns with the service staff directly to understand their policy on handling customer complaints and to ensure transparency and fairness in service.

Recent customer reviews and testimonials for Edinburgh Car Services

Edinburgh Car Services
Andy Mitchell
5-Star
5 months ago
Took my van in at short notice and had it back to me and fixed the next day by early afternoon. Fixed glow plugs and cleaned DPF. After care brilliant as well as I thought I had an issue after but turned it to be nothing. They went out their way to accommodate me. Great service, will be using them in future and will recommend them to everyone. Highly recommend. Services: Auto exhaust system repair, Auto engine diagnostic
Edinburgh Car Services
Joseph Harrington
5-Star
a month ago
Amazing customer service first class people. I booked a service whilst on holiday from worthing sussex. About 50 metres from the garage a forklift driver emerged from behind a van writing my car off. The car service was now otiose but the staff at ECS were nonetheless extremely helpful. They took us into our office allowed us to use the WiFi to get my car insurance details and dropped us at Edinburgh University (an hour round trip for them. This allowed us to get to a tour of Edinburgh University which was the purpose of our visit. They have kept the keys to give to the insurance company which will be collecting the car for scrap. A really great group of people, thanks in particular to the young man who walked down to our car to make sure it was safe to drive the short distance from where we were hit to the garage, John who dropped us into central Edinburgh and the young lady in the office who looked after us throughout. Cannot speak highly enough of the staff at ECS. Many thanks Joe and Abi.
Edinburgh Car Services
Alex B
5-Star
5 months ago
Edinburgh Car Services came to the rescue at short notice after I broke down in my LWB van. Their service was exemplary going above and beyond to get me back on the road quickly with excellent communication throughout. Special shout out to Amber and the mechanics who worked on my van for the friendliness, professionalism and attention to detail of their work. I really owe them for the help they provided, and would recommend them to others! Services: Auto engine diagnostic, Brakes
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Edinburgh Car Services's customers had a positive experience.

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Edinburgh Car Services

Overall Rating

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Overall Rating
4.3
/5
155
reviews
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About Edinburgh Car Services

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