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Peter Vardy Bmw Edinburgh
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Peter Vardy Bmw Edinburgh Reviews Summary

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Car Dealerships | Edinburgh

20C Seafield Rd E, Edinburgh EH15 1ED

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Peter Vardy Bmw Edinburgh?

As of Apr 12, 2024, 652 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Peter Vardy Bmw Edinburgh's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 12, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 12, 2024
Last updated
April 12, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Peter Vardy Bmw Edinburgh's customers had a positive experience.

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Peter Vardy Bmw Edinburgh

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Peter Vardy Bmw Edinburgh's customer reviews analysis

Based on the customer reviews, Peter Vardy BMW Edinburgh exhibits a mixed company reputation. The dealership garners praise for its professionalism, clean facilities, and for providing a positive experience, with specific commendation for their sales and after-sales services. Repeated compliments reference the friendliness and enthusiasm of the staff, transparency in service costs, and efficient communication during vehicle recalls. However, the reviews also reveal significant customer service issues, including unfulfilled promises, poor communication regarding services and warranties, lack of readiness in car presentation, administrative transparency, and inadequate handling of software issues. Such divergent experiences signify procedural inconsistencies that have a direct impact on the company's overall reputation.

Positive Feedback

Key positive customer feedback emphasizes the dealership's professionalism, presentation, and the staff's approachability. A number of reviews applaud Peter Vardy BMW Edinburgh for excellent sales and after-sales support, often manifesting as quick turnaround times, helpfulness during recall procedures, and attentive communication. Many customers experienced thoroughness and transparency from service representatives like Sean, and the proactive assistance provided by Laura and Victoria was particularly well-received. Parents appreciate child-friendly facilities, substantiating a family-oriented service environment. These positive impressions collectively highlight the dealership's potential to deliver high-quality services and customer satisfaction.

Concerns and Threads

On the negative side, customer feedback indicates several areas needing improvement. Issues noted include unmet promises, particularly regarding vehicle handovers and wheel refurbishment promises, along with poor follow-through on sales inducements like vouchers. Customers have experienced frustration due to unresponsiveness to warranty claims and a significant lack of assistance in emergency situations, with no provision of courtesy cars. Miscommunication around administrative fees and deposit contributions, as well as lack of car readiness for prescheduled test drives, signify operational inefficiencies. Lastly, the inability to resolve software issues promptly, resulting in customers seeking services elsewhere, exemplifies a failure to meet basic dealership obligations.

Frequently asked questions about Peter Vardy Bmw Edinburgh

How does Peter Vardy BMW Edinburgh handle car recalls?

Peter Vardy BMW Edinburgh generally provides communication and support during recall procedures, including vehicle pick-up and drop-off services. They conduct complementary health checks and offer cleaning services. However, experiences may vary, and some customers have reported lack of courtesy cars during recall services.

Are there any special facilities available at the dealership for families with children?

Yes, the dealership is equipped with clean facilities and has provisions to entertain children during visits, ensuring a comfortable experience for family-oriented customers.

Can I expect all promised services and offers to be fulfilled when purchasing a car from Peter Vardy BMW Edinburgh?

While some customers have had positive experiences with sales and service offers, there have been instances where promises such as vehicle refurbishments and voucher deliveries were not met. It's advisable to ensure clear communication and confirmation of all services and offers at the time of purchase.

Recent customer reviews and testimonials for Peter Vardy Bmw Edinburgh

Peter Vardy Bmw Edinburgh
Stephen Tuckey
5-Star
3 days ago
I recently went in for a job interview and was astonished with the level of professionalism and care for the customers. The dealership was clean and well presented with facilities to keep the children entertained and excited for there visit. The members of staff I had contact with were all super friendly, enthusiastic and professional. The team have good morals and attitude towards the customers. great job keep up the good work.
Peter Vardy Bmw Edinburgh
Graham Crane
5-Star
a week ago
Useless dealership. Will promise you XYZ and not deliver. Dealt with 5 (five!) different people over a one week period while buying an m340d. Missed handover date for stupid reasons. Promised to refurbish all four wheels which weren’t done. No sign of m&s voucher used as a sales tool despite 3 attempts to chase it up and being told it’ll be sorted. All the promises without any actual action. Shower of amateurs and wouldn’t deal with again. In contrast, Peter Vardy Porsche great to do business with.
Peter Vardy Bmw Edinburgh
Billy Main
5-Star
3 months ago
Being a huge BMW fan, I’m more than happy to say that Peter Vardy is the dealer of choice for me. Fantastic sales and after sales service. I’ve had three vehicles from this dealer, with zero issues. I wouldn’t go anywhere else.
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Overall Rating

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Overall Rating
4
/5
652
reviews
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About Peter Vardy Bmw Edinburgh

Car Dealerships
A leading BMW dealer in Edinburgh. At Peter Vardy we’re a young, vibrant company and can offer a wide range of facilities and vehicles to make motoring easy for you. Available for you to browse online or test drive today at our BMW Edinburgh dealership is the entire range of New BMW cars, including 1, 2, 3, 4, 5, 6, 7 Series and xDrive range.
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