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Pacific Park
Pacific Park on the Santa Monica Pier logo

Pacific Park Reviews Summary

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Parks | Los Angeles, CA

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380 Santa Monica Pier, Santa Monica, CA 90401, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pacific Park?

As of Apr 14, 2024, 13168 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Pacific Park's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024

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Pacific Park's customer reviews analysis

Evaluating the recent customer reviews of Pacific Park on the Santa Monica Pier reveals an overall positive reputation for this iconic amusement park. Visitors commend the park for its visually appealing atmosphere, particularly noting the enjoyment the lighting and oceanfront setting bring at night. Families with children, young couples, and tourists seem to be the prevailing demographic frequenting the park. There is also a recurrent mention of the value Pacific Park adds to a visit to Santa Monica Beach. While the park is generally well-received, customers have pointed out some operational inefficiencies, such as miscommunication regarding ride closing times and issues with ticketing and wristbands that dampen the experience. The incentivizing factor seems to be the location and sheer variety of attractions and dining options available, overshadowing these negatives, which are perceived more as inconveniences than deal-breakers.

Positive Feedback

Customers have expressed a high level of satisfaction with Pacific Park's location and the sheer variety of entertainments and culinary options offered. The iconic ferris wheel and roller coaster are frequently praised, not only for their entertainment value but also for the picturesque views they offer of the beach and ocean. The park's setting on Santa Monica Pier is mentioned as a perfect backdrop for family outings, date nights, and group trips, offering something enjoyable for a diverse age range. The convenience of parking and the value of unlimited time therein is highlighted as a positive aspect. Customers also appreciate the ambiance at night, underscored by the beautiful lighting that enhances the experience for children and adults alike.

Concerns and Threads

Despite the generally positive experience at Pacific Park, there are several recurrent negative aspects noted by patrons. One significant point of contention is the miscommunication regarding the operational hours of the rides, leading to disappointment when some closed earlier than expected. Additionally, there have been frustrations with the ticketing system, specifically with pre-purchased tickets and the subsequent need for physical wristbands, which negates the time-saving aspect of buying in advance. Furthermore, some customers feel that the prices for the rides are not commensurate with the value, potentially detracting from the overall enjoyment. Finally, an isolated incident involving a reportedly intimidating interaction with a staff member when leaving the park adds to the negative feedback, albeit as an outlier incident.

Frequently asked questions about Pacific Park

What time do the rides close at Pacific Park?

Different rides may close at varying times, with some closing as early as 9 pm. It's recommended to verify the specific closing times of rides you're interested in when you arrive to ensure you don't miss out.

Can you buy tickets for Pacific Park in advance, and does it save time on arrival?

Tickets can be purchased in advance. However, be aware that you may still need to queue for wristbands upon arrival, as there have been issues with scanners not reading emailed barcodes. Planning for this potential delay would be advisable.

Is there convenient parking available near Pacific Park, and what is the cost?

There is parking available for a fee of $7, which does not have a time limit, offering convenient access to both Pacific Park and the surrounding areas of interest in Santa Monica.

Recent customer reviews and testimonials for Pacific Park

Pacific Park
おしをくし
4-Star
a week ago
We had a nice time. We came later in the day, so the lights were fun for the kids. I asked when they closed, and they advised between 10-10:30. Unfortunately, they didn't clarify that the smaller rides closed at 9 pm, so my kids missed out on a lot of rides that they were wanting to ride. Other than that, it was lots of fun! The line for the rollercoaster took about an hour during the busy time, but at the end of the night, the kids ran right on, which was great!
Pacific Park
Tina
4-Star
3 weeks ago
This is a great place to bring the family or a trip with friends. Great date night place. Parking is only $7 and isn't limited on time. There's plenty of places to eat on the pier and off. We chose the burger shack on the pier. Good burgers and ice cream.
Pacific Park
Mohima Sultana Mimi
4-Star
3 months ago
The lights are really beautiful at night. So many street food and music. Lots of people visit here including young couples, families with kids, grandparents, pregnant women and children of all ages. People here selling different types of attractive things here.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pacific Park's customers had a positive experience.

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Pacific Park

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
13168
reviews
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About Pacific Park

Parks
Oceanfront park with coasters, eateries & games on the pier, including an iconic Ferris wheel.
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