Olympic Spa's reputation as a high-quality Korean spa in Los Angeles is consistently echoed in customer reviews. The establishment is praised for its clean facilities, excellent customer service, and exceptional massages, particularly the shiatsu. Upgrades post-pandemic have provided a refreshing touch, though some patrons miss the previously-available cafe and mugwort bath. A theme of relatively high prices surfaces frequently, with the price tag being more acceptable for some given the quality of services. However, a recurring issue noted is the mandatory 20% gratuity not mentioned on the website. There have been instances noted where services did not meet expectations, with some customers dissatisfied with the lack or roughness of certain treatments. Furthermore, concerns about cultural sensitivity and customer experience continuity suggest room for improvement. The customer base is varied, and the spa's efforts to create a serene environment, including shushing for quietude, have been met with mixed reactions.