The examination of the latest reviews for OGD Overhead Garage Door unveils a mixed reputation, with customer experiences tending to be positive on the topic of service efficiency and quality of the work performed. Customers often appreciate the same-day service availability, particularly during urgent circumstances, such as a door off its track during a cold snap. The professionalism and friendliness of the technicians are frequently commended, along with their ability to work swiftly and ensure customer satisfaction before departure. However, certain inconsistencies are also apparent, including concerns about pricing transparency, unexpected charges and unmet promises regarding product features and installation timelines. The negative feedback, though less frequent, points to a potential gap in communication and expectations management between the company and its clientele.
Positive customer feedback for OGD Overhead Garage Door is primarily centered around the timeliness and competency of its technicians. Reviews frequently highlight the company's same-day service responsiveness, suggesting that customers place high value on prompt attention to their needs. The knowledge and professionalism displayed by the staff also contribute significantly to customer satisfaction. Praises extend to the technicians' clear communication and honest estimates without upselling unnecessary extras. Those who had a favorable experience with OGD underscore the excellent execution of repair work, with particular emphasis on the improved functionality and noise reduction of the garage doors post service.
Negative customer feedback for OGD Overhead Garage Door highlights concerns about reliability and fee transparency. Some customers reported frustration with delayed installation times, which extended beyond the initial promised period, causing inconvenience. Furthermore, instances of unfulfilled promises regarding product features, such as the absence of a camera in the purchased opener, have led to distrust. Additional financial concerns arise from added charges, like the extra fee for credit card use, and high estimation costs for what are perceived to be minor repairs, not to mention substantial charges for providing estimates.
According to several reviews, OGD Overhead Garage Door does offer same-day services for urgent repairs, which many customers found highly satisfactory.
Customers should be aware that there is a 2.5 percent charge for using credit cards, which might add to the final cost of service.
While OGD Overhead Garage Door aims to provide timely installations, some reviews have mentioned delays beyond the initial estimated period. It is advisable for customers to discuss and confirm expected timelines and possible contingencies with the company.
OGD Overhead Garage Door has been supplying commercial customers and residential homeowners with a variety of services for garage doors and overhead doors since 2011. Due to our great service and quality of work OGD has rapidly grown and welcomed many new customers and markets over the years. The technicians at OGD deliver superior attention to detail while maintaining clear communication throughout the duration of your project. As one of the top garage door repair and replacement companies, OGD is sure to provide reliable service for all of your door needs including springs, tracks, rollers, panels, motors, and many more.
