Quite possibly one of the worst letting agents I've come across. I stayed at the Ice Plant for 2 years, over 4 separate occasions I had the same leak/damp issue in my bedroom. The last being reported on 11/11/2023. When my tenancy finished mid Feb 2024 the issue had not been fixed, nor had any work even been started. The senior management (Paul and Egor) kept stating that the room was fit for purpose, and I was not allowed to leave the tenancy early under any circumstance or receive compensation for the room. The attitude shown from them was quite frankly vile. As the pictures show the black mold that grew and the stench that came with it was considered acceptable and safe - even without an opening window in that room to try and air it out. 4 months of a dehumidifier on 24/7 was their solution to 'resolve' till any work could start - how long does it take for a contractor to give a start date? I never got an answer to this question, or a confirmed resolution on the formal complaint I lodged. Adam Burne is the only positive I came across at the company as he helped return the full deposit quickly post tenancy and on both check inspections helped get them completed thoroughly and in an appropriate manner, I cant thank him enough for the ease at the end of the tenancy. One of the few to speak to us like a person, not a customer.