The primary negative aspects of customer feedback focus on instances of subpar communication, mismanagement, and service reliability. Several customers report a concerning lack of proactive communication from M60 Autos, with some cars being left unattended for days without updates. Customers have felt disregarded during the initial engagement, noting an aloof attitude from staff when discussing service requirements. There are serious critiques around misdiagnosis such as incorrect assertions about the conditions of car parts that result in unnecessary expenses and severe trust issues. Cases where the company lost access to their workshop resulting in customer inconvenience also tarnish their reputation. These negative experiences present a trend of operational inefficiencies and miscommunications that likely erode consumer confidence in M60 Autos' overall reliability.