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Morfin Cleaning Services
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Morfin Cleaning Services Reviews Summary

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Office Cleaning Companies | Chicago, IL

858 W Erie St, Chicago, IL 60642, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Morfin Cleaning Services?

As of Apr 25, 2024, 111 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Morfin Cleaning Services's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 25, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Morfin Cleaning Services's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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Morfin Cleaning Services's customer reviews analysis

Morfin Cleaning Services appears to have a generally positive reputation based on customer reviews, which commend their thoroughness, punctuality, and professionalism. Customers expressed appreciation for the cleaning quality, particularly in more demanding scenarios such as move-in/move-out cleanings, deep cleanings, and maintaining retail spaces. Efficient, respectful interactions with both the administrative team and the on-site staff were noted, as well as satisfaction with the ease of scheduling, payment processes, and the adaptability of the staff to customer needs. However, there are instances where customers faced issues with the timeliness of the service provided, lack of communication regarding delays, and some oversight in cleaning details. It seems there is room for improvement in ensuring that expectations are clearly set and met, and in maintaining consistent service quality across different teams.

Positive Feedback

The positive aspects of Morfin Cleaning Services are highlighted by their clients in several key areas. Customers have praised the company for its efficient and thorough cleaning, particularly appreciating how the staff goes above and beyond in maintaining tidy spaces during events, as well as being thorough in challenging cleaning conditions. The professionalism exhibited by the staff has been repeatedly noted, alongside the company's ability to address specific customer concerns and the proactive nature of supervisors checking in during cleaning sessions. These experiences contribute to a strong customer trust in the company's ability to manage both residential and commercial spaces, reflecting a high degree of professionalism and customer engagement.

Concerns and Threads

Despite the overall positive feedback, Morfin Cleaning Services has encountered customer critiques concerning certain aspects of their service. The primary issue noted is the punctuality of the cleaning crew, with reports of staff arriving later than the scheduled time without prior communication of the delay. There have also been instances of overlooked cleaning details, such as unattended baseboards, window sills, and areas that clients assumed would be included in a standard service. These events suggest a need for improved clarity regarding service expectations and the need for better communication protocols when there are unexpected scheduling changes to maintain customer satisfaction.

Frequently asked questions about Morfin Cleaning Services

Does Morfin Cleaning Services provide a detailed checklist of what is included in their cleaning?

Morfin Cleaning Services tailors their cleaning to the specific needs of their clients. It is advisable for customers to clarify their expectations and inquire about what is included in a standard cleaning session. The company accommodates special requests and can provide a customized checklist upon discussion.

How does Morfin handle scheduling delays or issues?

While Morfin strives to adhere to scheduled times, on occasions when there are delays, the company's policy ideally involves notifying customers as soon as possible. However, based on feedback, it seems they could improve in this area, and customers are encouraged to confirm the appointment ahead of time to ensure timely service.

Is the cleaning team from Morfin Cleaning Services able to work around clients who are home during the service?

Yes, Morfin's cleaning team is experienced in working in occupied spaces and is respectful of clients working from home. They make an effort to clean efficiently and effectively without significant disruption to the clients' activities, as attested by the positive reviews.

Recent customer reviews and testimonials for Morfin Cleaning Services

Morfin Cleaning Services
Emma Andelson
3-Star
a month ago
I hired Morfin to clean my 6-unit condo building's front carpeted stairs. The cleaning crew was supposed to arrive between 1:30-2:00pm but did not arrive until 3:45pm. I did not get an updated ETA and had to reach out to Morfin to ask if the team was still coming. The staff member who came was very nice and did all of the specific things I pointed out, but I realized after he left that he had not cleaned the baseboards (I didn't specifically ask for this as I thought it was included), the window sills were still a little dirty (though it looked like he had done a quick wipe) and he had not vacuumed the top landing of the carpeted stairs, which he may not have seen. Giving 3 stars because the price is good and communication with the admin of the company was always quick, but I expected more attention to detail from staff and would hope that scheduled services would arrive on time, or at least let me know they were going to be late.
Morfin Cleaning Services
Christina Andino
3-Star
a week ago
Our little historic museum house was cleaned very efficiently and thoroughly in a nice reasonable amount of time. We were very happy with the work and will definitely call on them again for our cleaning needs!
Morfin Cleaning Services
Casey Mitchell
3-Star
4 weeks ago
Morfin was wonderful to work with! Would hire them again instantly. We used them for a Video shoot to help keep the set tidy and they went above and beyond. Highly recommend!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
111
reviews
Excellent
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Average
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Poor
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About Morfin Cleaning Services

Office Cleaning Companies
We are Chicago's number one contractor for professional commercial cleaning, residential cleaning, ceramic tile, drywall installation, office cleaning, painting company, handyman services, and maintenance company. Proudly serving the Chicagoland area & the surrounding suburbs. Our crew will take care of retail stores, medical offices, school, condo associations, warehouses & more. We have been in business for 10 years and have the most knowledgeable and professional team members in the city. Contact Us Today to learn more!
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