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Mohair Reviews Summary

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Barbers | Glasgow

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87 Saltmarket, Glasgow G1 5LE

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mohair?

As of Jul 06, 2024, 288 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Mohair's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

absolutely brilliant with him

friendly and professional

always a good vibe

always exceeds expectations

my go to place

unique welcoming cool vibe

achieved this perfectly

will make you look fabulous

worst haircuts I've ever had

extremely disappointing

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 6, 2024
Last updated
July 6, 2024

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Mohair's customer reviews analysis

Analyzing the collected reviews, Mohair's reputation appears to be a mixed bag demonstrating proficiency in styling and customer satisfaction alongside some instances of dissatisfaction based on service experience. Positive impressions allude to the barbers' skills, particularly Chris, Barry, and Ryan, who are repeatedly praised for their professionalism, understanding of customer preferences, and ability to manage challenging hair types. Clients often feel like 'style icons' post-visit and commend the 'cool vibe' of the shop. Conversely, negative experiences largely stem from service management issues such as disrespect for customers' time and inconsistent haircut quality, with one instance of a customer leaving due to excessive wait times and another experiencing a subpar and mismatched haircut. These downbeat incidents seem less frequent but highlight significant areas for improvement in service consistency and time management.

Positive Feedback

Focusing on the positive aspects noted in customer feedback, Mohair's key strengths lie within the skill and trustworthiness of its barbers. Many reviews highlight a strong client-barber relationship, with special mentions of barbers Chris and Barry who notably understand client needs and deliver on the promised service. Customers frequently express satisfaction with the final haircut results, mentioning precise adherence to requested styles, and the longevity of the haircut's shape as it grows out. Additionally, the welcoming atmosphere and engaging personalities of the staff seem to enhance the overall customer experience, making visits enjoyable. Mohair's ability to cultivate a friendly yet professional environment garners high recommendations and repeat clientele, solidifying its reputation as a reliable destination for quality hair grooming.

Concerns and Threads

Despite many positive testimonials, Mohair is not without its shortcomings. Certain reviews detail negative service-related experiences that mar the business's reputation. A critical problem mentioned is the mismanagement of appointments, resulting in excessive wait times which inconvenience customers and portray a lack of professionalism. Furthermore, a client has described receiving a profoundly dissatisfactory haircut, both in execution and in the barber's dismissive response to the voiced concerns. This inconsistency in delivering the desired haircut quality and customer care runs contrary to the expectations set by the typically positive feedback and challenges the image of Mohair as a trusted grooming establishment. These focal points of discontent suggest that while talent is present, its customer service strategy needs crucial refinement.

Frequently asked questions about Mohair

What can I expect in terms of style consultation at Mohair?

Based on customer reviews, style consultations at Mohair are thorough, with barbers like Barry receiving praise for in-depth discussions about styling preferences and successfully achieving the desired look.

How does Mohair accommodate for complex hair types?

Customers with thick or unruly hair have reported satisfaction with barbers at Mohair who display a proper understanding and skillful management of such hair types, indicating that the salon is well-equipped to handle a variety of styling challenges.

Should I be concerned about long wait times at Mohair?

While some reviews celebrate timely and efficient service, there are instances where customers have experienced excessive wait times. It is advisable to be prepared for potential delays, although these are not indicative of the overall customer experience.

Recent customer reviews and testimonials for Mohair

Mohair
Marie-Clare Kelly
5-Star
3 months ago
Come here with my 10yo son and Chris is absolutely brilliant with him. He feels like a proper wee style icon and gets what he asks for - but with a proper understanding of his thick unruly hair. Couldn’t ask for more. Great laugh with everyone in the shop too.
Mohair
Andrew Quinn
5-Star
5 months ago
I haven't let anyone else cut my hair for 20 years and was nervous about finding somewhere I felt I could trust with both long hair, and beard and moustache. Very happy I visited Mohair and Barry did a great job; friendly and professional and did requests to perfection (trim and tidy without losing length), finished with a hair plait and moustache wax. Left feeling great, absolutely recommended 😎🤘
Mohair
Callum Murray
5-Star
3 weeks ago
Great haircut and service in mohair again. Regular customer and always a good vibe and willing to help. Would 100% recommend. Great haircut by Ryan
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 77% of Mohair's customers had a positive experience.

Positive
77%
Neutral
0%
Negative
23%
More details
Mohair

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
288
reviews
Excellent
Good
Average
Fair
Poor
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