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Miller'S Ale House
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Miller'S Ale House Reviews Summary

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Pubs | Philadelphia, PA

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9495 Roosevelt Blvd, Philadelphia, PA 19114, United States

Trustguide Rating

TrustScore®
A+
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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Miller'S Ale House?

As of Mar 29, 2024, 3965 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Miller'S Ale House's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 29, 2024
Last updated
March 29, 2024

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Miller'S Ale House's customer reviews analysis

Analyzing recent customer reviews for Miller's Ale House, the overall company reputation appears to be generally positive. Patrons frequently praise the service, noting specific servers by name, suggesting a strong connection with the staff and a personalized customer experience. The quality of food receives accolades, with appetizers such as the spinach and artichoke dip and mozzarella sticks being described as 'perfection'. Main courses including grilled salmon and chicken fettuccine alfredo are also well-received, with the phrase 'very satisfying meal' encapsulating the sentiment. Specific comments highlight the experience as 'wonderful' and commend the good value, such as price specials on sirloin and ribs. Drink selections elicit mixed responses, with sweet drinks receiving lower ratings, while others are described as 'delicious'. It is also evident that Miller's Ale House has fostered loyalty, with repeat visitors and those who express an intention to return. However, there are isolated instances of dissatisfaction, particularly around the freshness of certain menu items and the handling of customer complaints. These reviews indicate opportunities for improvement but do not significantly detract from the overall positive impression.

Positive Feedback

Key positive aspects from the customer feedback for Miller's Ale House include exceptional service, with multiple reviews explicitly naming servers who exceeded expectations. High service standards, exemplified by attentive and friendly staff, seem to be a consistent theme that enhances the dining experience. Customers speak highly of the food quality, particularly the appetizers, which are described as flavorful and perfectly cooked. The variety and satisfaction derived from main courses are also a strong point of appreciation. The atmosphere of the restaurant is referred to as 'pleasant', and the extended hours of operation are a significant convenience for customers seeking late-night dining options. The regular specials offer perceived good value, contributing to the overall positive experience at Miller's Ale House.

Concerns and Threads

While the overall impression is favorable, Miller's Ale House does face criticism in certain areas according to customer feedback. Regarding the negative aspects, there is a clear concern with the sweetness of some drinks, indicating a potential mismatch with customer taste preferences. Additionally, inconsistency in meal preparation, such as an over-rushed calamari dish, highlights occasional lapses in kitchen standards. Another critical aspect includes a complaint unresolved over email, signaling weaknesses in after-service customer care. Complaints regarding freshness of ingredient such as in the spinach and artichoke appetizer suggest room for improvement in food quality control. These points of criticism, while not widespread, are vital for the establishment to address in order to maintain and boost its reputation.

Frequently asked questions about Miller'S Ale House

What are the most recommended appetizers at Miller's Ale House?

According to customer reviews, the spinach and artichoke dip and mozzarella sticks are highly recommended for their flavor and quality.

Are there any special menu deals available at Miller's Ale House?

Yes, Miller's Ale House offers specials such as a sirloin with fried shrimp combo and a full rack of ribs special on Tuesdays.

How does Miller's Ale House handle customer complaints or issues?

While there is evidence of proactive attempts to address customer issues, there are isolated reports of customer complaints not receiving timely responses, which the establishment may need to improve upon.

Recent customer reviews and testimonials for Miller'S Ale House

Miller'S Ale House
Selena Ortiz
5-Star
3 months ago
Waiter- Mussa- 5Stars- Great Service Appetizers: Spinach and Artichoke Dip- 5Stars- Dip is flavorful, thick and delicious. Chips are thin, with a delightful crunch, finished with light salt. Mozzarella Sticks- 5Stars- Perfection Drinks: Prickly Pear Margarita- 2Stars- I very much didn’t like it but my husband liked it. However, my review means my rating takes rank! Strawberry Coconut Mojito- 3Stars- why are the drinks so sweet!? What in the world??? But it’s better than the Prickly Pear Margarita. Raspberry Lemonade- so sweet Coke- Can’t go wrong with coke Dinner- 5Stars- great, we are stuffed.
Miller'S Ale House
Colena Jenkins
5-Star
2 months ago
I had a such a good experience tonight. Gina was my server and she was kind and helpful! I ordered a Prickly Pear margarita made my the bartender Phil which was so delicious. I ordered shrimp as well and it was very filling and was done with a perfect crispy tasting.
Miller'S Ale House
Stephen Fartuszok
5-Star
3 months ago
I’ve been coming to Miller Ale House for a while and the place to go. Staff positive in all phases and when I’m not sure where to go then Miller’s is my choice! One of my favorite waitress is Gina! Thank you for everything.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Miller'S Ale House's customers had a positive experience.

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Miller'S Ale House

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
3965
reviews
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Good
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About Miller'S Ale House

Pubs
Casual sports-pub chain with basics from bar snacks to steaks & a large selection of tap beers.
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