Featured review

As of Apr 25, 2024, 21 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Clean Air Dc's customer reviews analysis

Reviews of Clean Air DC consistently reflect a strong and positive reputation with a focus on technician professionalism, expertise, and responsiveness to customer inquiries. Customers have lauded technicians like Arthur for their knowledge of the services provided, thorough explanations of processes, and courteous demeanor. The recurring themes in the reviews are the professionalism and expertise of staff, the quality and efficiency of services offered, and the satisfaction with the experience. Particularly, customers appreciated receiving detailed information about the services and noted the willingness of the staff to answer questions. The feedback suggests that Clean Air DC excels in delivering specialized services such as air duct cleaning, dryer vent cleaning, chimney inspections, and related maintenance tasks.

Positive Feedback

The vast majority of Clean Air DC customers have shared highly positive experiences, highlighting the company's bespoke services such as dryer vent cleaning, air duct cleaning, and chimney maintenance. The technician, Arthur, receives special mention for his exceptional knowledge, comfort in addressing customer questions, and professionalism. Customer sentiment is strongly positive towards the transparency in service descriptions and pricing, as well as the technicians' preparedness with appropriate equipment and personal protective equipment (PPE). Additionally, the efficiency and speed of service delivery coupled with friendly customer interactions have substantially contributed to customer willingness to use the services again and to recommend Clean Air DC to others.

Concerns and Threads

Although most feedback is positive, there is an isolated incident that negatively stands out, suggesting inconsistencies in service delivery specifically related to post-service cleanup and customer care responses. A customer reported that the technician failed to advise on the need to cover furniture to prevent dirt from cleaning services, resulting in a soiled couch and an offer to clean at an additional cost. This highlights a potential area for improvement in customer communication and service expectations. Additionally, the difficulty in contacting a manager to address these concerns suggests there are opportunities for Clean Air DC to enhance their customer service management and responsiveness to customer complaints.

Frequently asked questions about Clean Air Dc

What services does Clean Air DC offer?

Clean Air DC offers a range of services including air duct cleaning, dryer vent cleaning, chimney inspections, chimney repair and restoration, chimney flue cleaning, chimney cleaning, and chimney fan installation.

Can I get a price estimate for a service before the work starts?

Yes, Clean Air DC provides upfront pricing and detailed service descriptions before commencing work, as highlighted by customer experiences in the reviews.

How does Clean Air DC manage furniture and indoor cleanliness during their cleaning services?

While customers have had varied experiences, it is advisable to discuss with the technician prior to service about the measures that will be taken to protect furniture and handle post-cleaning dirt. If there are specific concerns or requirements, it's best to communicate these needs with the technician before the service begins.

Recent customer reviews and testimonials for Clean Air Dc

TEOFILO CHUQUIMAMANI LAIME

5-Star

a year ago

The technician is exceptionally proficient and made sense of everything. all things considered, I'm extremely blissful and will employ them in the future. They are very educated about the interaction and went ahead and any of our inquiries. Thanks to Clean Air DC™. Services: Dryer vent cleaning, Chimney inspections, Chimney repair & restoration, Chimney flue cleaning, Chimney cleaning, Chimney fan installation

SEBASTIAN CANO PAZ

5-Star

a year ago

The technician is extremely proficient and made sense of everything. with everything taken into account, I'm exceptionally blissful and will recruit them in the future. He is very learned about the interaction and made sure to any of our inquiries. I would prescribe him to any associates who need this help. Services: Dryer vent cleaning, Chimney inspections, Chimney repair & restoration, Chimney flue cleaning, Chimney cleaning, Chimney fan installation

Marc Hill

5-Star

3 years ago

I just had my air duct cleaned by Arthur. This is a relatively new house and this was our first experience getting the air ducts cleaned. Arthur walked us through the process and gave a vary detailed description of the procedure. He is extremely knowledgeable on the process and did not hesitate to answer any of our questions. I would definitely recommend him to any colleagues who are in need of this service.

Read all reviews

Clean Air Dc Reviews Summary

Trustguide Rating

What do customers say about Clean Air Dc?

Own this business?

Featured review

Clean Air Dc's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Clean Air Dc

What services does Clean Air DC offer?

Can I get a price estimate for a service before the work starts?

How does Clean Air DC manage furniture and indoor cleanliness during their cleaning services?

Recent customer reviews and testimonials for Clean Air Dc

Satisfaction Score

Overall Rating

About Clean Air Dc