Evaluating Manchester Audi's overall company reputation from the recent customer reviews presents a mixed image. Positive accounts from customers praise the professionalism, knowledge, and attentiveness of specific staff members such as Abdul, Adil, Raf, and Zedda, suggesting an overall satisfactory customer experience in certain interactions, primarily during the purchasing phase. Multiple reviewers noted instances where employees demonstrated a strong commitment to customer service, providing a seamless experience, and attending to customers' needs with professionalism. Conversely, a significant portion of feedback highlights severe issues post-purchase, indicating a trend of unresponsiveness and inadequate after-sales service. Customers reported problems with unresolved vehicle faults, poor communication, and a perceived lack of urgency or care from the service department, which notably impacts the overall perception of the brand. The recurrence of negative experiences involving the service team, particularly in handling repairs and addressing serious safety concerns, casts a shadow over the initial positive impressions and calls into question the dealership's commitment to customer satisfaction beyond the sales floor.