Maid Sailors Cleaning Service overall seems to hold a strong reputation for professional, efficient, and detailed house cleaning services. Positive reviews frequently highlight the punctuality, thoroughness, and friendliness of the cleaning staff, along with the company's ability to accommodate customer schedules. However, there are recurring instances of inconsistency in service quality, with negative experiences ranging from incomplete tasks to damage caused by improper cleaning products. The response to customer complaints suggests that the company is amenable to feedback and takes steps to address issues, albeit these solutions do not always rectify the extent of the customers' dissatisfaction. There is a pattern indicating that the customer experience largely depends on the individual cleaner assigned, thus leading to variability in service satisfaction.
Many customers have experienced excellent service from Maid Sailors, often describing cleaners as 'fantastic', 'professional', and 'efficient'. The positives that stand out from customer feedback include the cleaning staff's attention to detail and the spotless condition of homes following the service. Clients appreciate the punctuality and reliability of the cleaners, as well as their willingness to work around customer schedules and answer questions. The staff's friendly and courteous demeanor also enhances the customer experience. Repeat customers have noted improvement over time in customer service and the ability to retain preferred cleaners, which suggests a responsiveness to customer's needs and a commitment to service quality improvement.
On the flip side, Maid Sailors has received criticism for inconsistency in service quality. There are reports of cleaners being late, leaving areas uncleaned (such as bathtubs, microwaves, and floors), and not adhering to the advertised cleaning checklist. Incidents of using incorrect cleaning products have been noted, which in some cases have resulted in damage to floors and personal belongings. Feedback also includes that contact with customer support does not always leave the customer feeling fully compensated for the service shortcomings. Issues with scheduling and pressures to change appointment times have also been a point of contention for some clients. This inconsistency appears to be a significant factor in the company's negative reputation among dissatisfied customers.
Yes, Maid Sailors allows you to request your preferred cleaner. Many customers find that once they find a cleaner they like, it is advantageous to request that individual for consistent service quality.
If your cleaning service is unsatisfactory, Maid Sailors encourages you to contact their customer support. There are instances where the company has been reported to rectify partial service fees, but it is important to discuss the specific issue with them directly for appropriate resolution.
Maid Sailors is generally described as accommodating and willing to work around clients' schedules. However, there may also be requests to adjust scheduled times to align with staff availability or cleaner preferences, so it's best to communicate your scheduling needs clearly with the company.
Maid Sailors Cleaning Service is NYC's best cleaning service. We service all homes and apartments in New York City.We pride ourselves on our excellent work ethic and professionalism. Our maids / cleaners are always ready to work, reliable and trustworthy. We keep great client relations and provide superior customer service.Every home is unique. Here at Maid Sailors Cleaning Service, we cater our cleanings to your needs-- providing you with the most thorough, detailed, and healthiest clean. We don't just believe in making your home LOOK clean- we want you to FEEL it.We work with our customer's schedules and no matter how small or big the job is, we will be delighted to accommodate you with a cleaning schedule that fits your needs.
