The reputation of London Motor Sports Ltd. is mixed according to the recent customer testimonials. While some customers have praised the company for efficient service, prompt updates, and reasonable pricing, there is a concerning volume of negative feedback that highlights serious issues. Positive reviews reflect customer satisfaction with swift and expert repairs, supportive administration, and courteous communication. Conversely, negative reviews suggest potential risks and unreliability, with complaints of improper workmanship, such as unresolved mechanical issues following servicing and alleged overcharging. These negative experiences have eroded some customers' trust, noting a perceived lack of accountability and poor follow-up on complaints.
Positive customer feedback for London Motor Sports Ltd. indicates that the company has demonstrated strengths such as swift service, expertise in vehicle repair, and reasonable pricing. Customers have expressed satisfaction with the administration staff, who are described as patient and attentive to customer concerns. The mechanics are praised for their supportive and helpful nature. Additionally, good communication has been noted, with updates provided promptly during the servicing process. Finally, clients have recommended the company based on their overall positive interaction and satisfactory resolution of their vehicle problems.
Negative feedback for London Motor Sports Ltd. reveals significant customer dissatisfaction stemming from instances of poor workmanship and customer service. Complaints include allegations of the garage causing additional damage during repair tasks, overcharging beyond the initial quote, and taking excessively long to complete jobs. Some serious safety concerns were raised, involving potentially risky conditions being left unnoticed, such as a nearly detached steering rack. Moreover, customers have reported a lack of acknowledgment of fault and a refusal to address or rectify problems caused by the garage, as well as poor responsiveness to complaints.
There is a mixture of experiences regarding timeliness and efficiency. Some customers affirm that the service is swift and satisfactory, while others have reported delays and long wait times for repairs.
Experiences vary; some customers have reported reasonable and honored quotes, while others have faced significant discrepancies between initial estimates and final charges.
Feedback indicates inconsistency in the company's approach to customer complaints, with some customers feeling their concerns were neglected, while others did not report such an experience. Prospective customers should consider inquiring directly about the company's policies on post-service support.
London Motor Sports was formed in 2018 with the vision of excellence in car repair at 142 Bentworth Rd, London. It has become one of London’s leading independent operators in vehicle servicing, maintenance and repairs. Proven experience of more than 10 years, evolving the best car repair garage in W12. Trust our skilled technician team to offer premium service. Encounter the proficiency and knowledge of LMS firsthand now!
