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Liverpool Audi Reviews

Rated 4.1 based on 887 Reviews

Car Dealerships in Liverpool

41 Sandhills Ln, Liverpool L5 9XN

Published on
March 28, 2024
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Liverpool Audi's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Liverpool Audi?

extremely attentive and took the time

go over and above

very friendly, helpful, informative

staff were fantastic

Really helpful and nice people

Fantastic service would highly recommend

cannot do enough.for you

Exceptional Customer Service from Theo

Nothing was too much trouble

very friendly and helpful

Trustguide extracts key phrases from reviews about Liverpool Audi and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 887 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Liverpool Audi's publicly available reviews View source

Enver rated Liverpool Audi 5 stars
a month ago
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Fantastic service from Florin. From the start he was extremely attentive and took the time to understand my needs. Gave me recommendations based on my specific requirements and spent the time to talk everything through with me. Was a pleasure dealing with him, he does his job extremely well.
vixenz87 rated Liverpool Audi 5 stars
a week ago
Better late than never, I’d like to say a huge Thankyou to some of the Audi Liverpool staff that continue to go over and above, in particular Fran who is always a gentleman and is an asset to the team, Katie who was great, really positive and professional in dealing with a small issue and was very kind to leave a little surprise in my car which was such a nice touch. Also to the person who cleaned the outside of my car and applied some sort of glue to a deep scuff (that someone had left for me in the supermarket car park!) which looks like it protects it from getting worse, could management please acknowledge and thank them personally for me as I don’t know their name but I appreciate it. If you could give me a suitable email I will privately provide my registration to help allocate and would love to know what the glue stuff is. Kind regards
Andrew McKenna rated Liverpool Audi 5 stars
a week ago
I recently purchased my new Audi Q5 Hybrid car from Liverpool Audi. I would highly recommend the Team here, they were all very friendly, helpful, informative and not pushy at all. From the reception team giving a warm welcome on arrival, to Dominic in finance helping explain all the paperwork and David who overseen the purchase for us. Tierney David was our salesman, and he was very helpful with the sale from start to finish, running through options for the vehicle, explaining each one before the order was placed. When I collected the car, he gave a great handover, setting up my phone and running though all setting and controls on the car, nothing was to much trouble for him. Car is superb and purchased for a fair price, am a very happy customer! Thanks Team Audi Liverpool 😊

Reviews Summary

The overall sentiment for Liverpool Audi is highly positive, based on consistent feedback highlighting attentive service, knowledgeable staff, and a strong customer-focused approach. Customers repeatedly recognize specific staff members such as Florin, Fran, Katie, and Theo for their professionalism, attention to detail, and going above and beyond expectations. There is a notable absence of negative feedback, though a few minor concerns are raised and appear to be resolved satisfactorily by the team.

Frequent themes include the thoroughness in explaining vehicle features, seamless handovers, friendly interactions, and proactive support throughout both the sales and service processes. The location in Liverpool is mentioned as providing reliable and considerate aftersales care. Practical touches like offering refreshments and clear communication are appreciated by reviewers, while hospitality during car collections stands out as a strong suit.

Overall, Liverpool Audi has established a reputation as a customer-centric dealership in Liverpool. Reviewers trust the team for both vehicle purchases and ongoing maintenance, indicating loyalty and satisfaction. The presence of repeat customers and detailed accounts of helpful staff reinforce its standing as a reputable option in the region.
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Frequently Asked Questions About Liverpool Audi

Are the staff at Liverpool Audi knowledgeable about the vehicles?

Yes, multiple reviews highlight that the staff at Liverpool Audi have excellent product knowledge, can answer detailed questions, and take time to explain car features and specifications to customers.

How do Liverpool Audi staff handle customer issues or special requests?

Staff are reported to be accommodating and responsive to customer needs, including addressing minor issues and providing thoughtful solutions such as extra care during servicing and follow-up communication.

What can I expect during the car collection process at Liverpool Audi?

Customers describe a comprehensive handover experience, including detailed explanations of car controls, assistance with setup, and personalized attention to ensure readiness before driving away with a new vehicle.

About Liverpool Audi

Car Dealerships
Liverpool Audi is a car dealership specializing in the sale of Audi vehicles and related services, located in Liverpool. The company offers sales of new and used Audi cars and provides maintenance, servicing, and aftersales support to its customers through in-person dealership visits.

The company operates through a team structure with dedicated staff handling sales, finance, servicing, and customer care. Customers are supported from vehicle selection and purchase through personalized consultations, thorough handovers, and ongoing servicing, ensuring a comprehensive and transparent car-buying and service process at their premises.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.