This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Liberty Tax Los Angeles?
As of Apr 12, 2024, 340 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Liberty Tax Los Angeles's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 12, 2024
Last updated
April 12, 2024
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As of Apr 12, 2024, 340 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Liberty Tax Los Angeles's customer reviews analysis
The overall company reputation of Liberty Tax, as derived from recent reviews, seems overwhelmingly positive, with special emphasis on the quality of customer service and the personal attributes of the tax preparers. Customers consistently highlight the friendliness, helpfulness, and efficiency of the service representatives, with several reviewers naming their tax preparers and praising them for their support, expertise, and ability to secure satisfactory tax refunds. The physical setup of offices, with amenities such as beverages and a kids' play area, alongside thoughtful gestures like complimentary goodies, also contribute to creating a welcoming and comfortable environment. The recurring theme of quick and efficient filing experiences suggests that Liberty Tax has effectively streamlined its processes to enhance customer satisfaction.
Positive Feedback
Key positive aspects of Liberty Tax service, as reported in customer feedback, include exceptional customer service, the expertise of tax preparers, and added conveniences that exceed basic tax filing services. Multiple reviews commend the personal attributes of tax professionals, such as kindness, thoroughness, and patience, indicating that the staff is not only well-trained in tax matters but also in customer relations. The mention of amenities such as drinks, a children's play area, and bathroom facilities, alongside unexpected perks like free tacos, exemplifies the company’s commitment to a hospitable and enjoyable customer experience. The speed and efficiency of the service, often noted as taking less than 30 minutes, highlight a systematic approach to tax filing that respects clients' time.
Concerns and Threads
The customer feedback provided does not present significant negative aspects of Liberty Tax services. All reviews cited are positive in nature, with no mention of dissatisfaction or issues encountered. However, it is important to note that the absence of negative feedback in this selection does not inherently indicate a service without flaws. It could be the case that the customers who had less than satisfactory experiences chose not to leave reviews, or that positive reviews were specifically chosen for this analysis. Consequently, an objective analysis cannot conclusively state there are no areas for improvement without a more balanced set of customer experiences.
Frequently asked questions about Liberty Tax Los Angeles
What can I expect in terms of customer service at Liberty Tax?
Customers can expect a welcoming environment with friendly and efficient service. Tax professionals often receive praise for their helpfulness and ability to explain the tax filing process clearly.
How quick is the tax filing process at Liberty Tax?
Many customers report a very fast tax filing process, with some experiences being as brief as 15 minutes. Liberty Tax seems to prioritize efficient service delivery while still ensuring accuracy and thoroughness in tax preparation.
Does Liberty Tax have provisions for clients with children?
Yes, some Liberty Tax offices are equipped with a kids' play area and other amenities that make it easy for customers with children to have a comfortable experience while filing their taxes.
Recent customer reviews and testimonials for Liberty Tax Los Angeles
Gaby Cassar
5-Star
3 days ago
Sayali was very kind and helpful! Appreciate their support in filing taxes
Robert Shumway
5-Star
6 years ago
Cynthia has to be the most qualified tax preparer I have met in a long time. Personable, articulate, educated and best of all, got me an amazing refund!!!
THANK YOU!!!!
Oswaldo Flores
5-Star
2 years ago
Michell is a nice and good hearted person.
She helped me files my taxes. She was really fast and I was out of there in 15min MAX. Im definitely coming back to this location next year.👍 keep up the great work.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Come By our office for professional and friendly service located at the corner of Normandie and Beverly we have Income tax service available and Notary Service
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