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Liberty Tax Chicago Reviews Summary

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Tax Service | Chicago, IL

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3902 W North Ave, Chicago, IL 60647, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Liberty Tax Chicago?

As of Apr 03, 2024, 391 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Liberty Tax Chicago's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 3, 2024
Last updated
April 3, 2024

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Liberty Tax Chicago's customer reviews analysis

An analysis of recent customer feedback for Liberty Tax reveals a consistent reputation for knowledgable and helpful service, particularly with complex tax needs. The reviews reflect a highly positive customer experience, with specific praise often directed towards individual tax preparers like Ariana and Fahad for their professionalism, attentiveness, and friendliness. Notably, Liberty Tax's ability to assist with correcting personal information (such as an ITIN number) and adeptness at handling both new and repeat customers' needs shine through in these testimonials. The convenience of remote documentation and a variety of ancillary services, including money transfers and vehicle registrations, are also appreciated. Although overwhelmingly positive, an objective summation must acknowledge the absence of explicit negative feedback within the provided data set.

Positive Feedback

Customers express a high degree of satisfaction with Liberty Tax, particularly emphasizing the expertise and customer service skills of the tax professionals involved. The tax preparers are commended for their ability to make the tax filing process smooth and stress-free, as evident in multiple accounts of meticulous support and efficient problem-solving. The commitment to convenience is also a recurring positive theme: clients appreciate being able to complete much of the process online or via email, as well as the advice to pre-upload documents to facilitate faster service. The range of services offered, coupled with a user-friendly process over the years, has fostered loyalty, with customers returning for over a decade in some cases.

Concerns and Threads

Despite the majority of feedback being overwhelmingly positive, this analysis does not identify specific negative aspects due to the absence of such commentary within the provided reviews. Customers have not expressed explicit dissatisfaction or highlighted service shortcomings in their testimonials. Thus, from the available data, it cannot be concluded that Liberty Tax has observed areas that routinely detract from customer satisfaction or the overall quality of their services. However, the lack of negative feedback may also be due to selective reporting or insufficient sample size rather than a definitive absence of service issues.

Frequently asked questions about Liberty Tax Chicago

Can Liberty Tax assist with correcting personal information errors such as ITIN numbers?

Yes, Liberty Tax has demonstrated the ability to assist with correcting personal information errors, such as ITIN numbers, as reflected in a customer's positive experience with their services.

Is it more convenient to file taxes electronically with Liberty Tax?

Customers reported that Liberty Tax offers convenient electronic filing options allowing you to complete the process via email or online, which can expedite the service when documents are uploaded in advance.

Does Liberty Tax offer services beyond tax preparation?

Indeed, Liberty Tax provides additional services such as money transfers and plate/sticker renewals, adding value for customers seeking more than just tax assistance.

Recent customer reviews and testimonials for Liberty Tax Chicago

Liberty Tax Chicago
Marcela Prendergast
5-Star
a week ago
My husband and I went in trying to file our taxes for the first time as a married couple, and Ariana did a great job at helping us . She also helped me to file taxes from 3 years ago and helped fix my birthday on my ITIN number which was great! Definitely recommend her and liberty tax.
Liberty Tax Chicago
Sebastian Angel Almaraz
5-Star
a week ago
One of the best places to get your taxes done, the team is extremely knowledgeable and helpful. Fahad helped me out and made the process extremely smooth. They also offer a variety of other services such as money transfers and plate/sticker renewals. I would happily recommend their services.
Liberty Tax Chicago
Diana Jaimes
5-Star
a month ago
I would recommend to file your taxes here! Service is 10/10. Everything can be done through your phone, with your email! Very fast and kind people. Have been filing taxes here for the past 4 years, and they never disappoint. Ariana has been helping me ever since I was referred here for the first time and I’ve never looked anywhere else ever since. She’s on it and ready to help! Really appreciate all the help and how fast everything is done. ❤️
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Liberty Tax Chicago's customers had a positive experience.

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Liberty Tax Chicago

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
391
reviews
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Good
Average
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Poor
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About Liberty Tax Chicago

Tax Service
When you give Liberty Tax the honor of preparing your taxes, you’re choosing to work with dedicated tax professionals who’ll help get you every deduction you’re entitled to.
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