Flex Tax and Consulting Group has generally garnered a positive reputation as evidenced by the variety of customer reviews. According to client feedback, the company stands out for its professional services and knowledgeable associates. Specifically, customers appreciate the clear and efficient communication from Flex Tax employees such as Chris, Will, and Alex. On multiple occasions, these consultants were praised for their ability to identify overlooked details and provide helpful recommendations for future tax filings. The firm's aptitude for dealing with complex tax scenarios, including multi-state capital gains and cryptocurrency transactions, also received commendation. Despite mostly positive accounts, there are reports suggesting inconsistencies in service quality and communication issues, which appear to detract from the overall customer experience. Some clients expressed dissatisfaction with the lack of thoroughness and alleged errors in tax preparation, as well as a perception that promotional incentives might compromise the integrity of reviews. The firm’s pricing, while noted as reasonable by some, was questioned by others in relation to the level of service provided.
Customers have highlighted several key strengths of Flex Tax and Consulting Group. Affirmative feedback underscores their expert tax consultancy services, with professionals such as Chris, Will, and Alex frequently mentioned for their exceptional skills and thoroughness, especially in resolving complex tax issues from previous years. Recommendations for future tax planning and the ability to claim significant deductions have been recognized as significant benefits of the service offered. Moreover, the consistent quality of customer service provided year after year has reinforced client trust and loyalty. The convenience of Flex Tax's online and remote operations is also prized, allowing clients to file their taxes without incurring notable disruptions to their schedules.
Despite many positive reviews, Flex Tax and Consulting Group has faced certain criticisms regarding their service quality and practices. Notably, a customer mentioned a promotional strategy that offers a discount for 5-star reviews, which casts doubts on the authenticity of their overall rating. Communication issues constituted a major concern, with clients narrating experiences of minimal updates and missing essential tax-related information. Additionally, the execution of tax filing has been called into question with reported errors and software issues leading to incorrect refund methods. Transitioning between different consultants during the tax process has also been reported as a drawback, contributing to confusion and a perceived lack of personalized service.
Flex Tax and Consulting Group specializes in a variety of tax services, including resolving complex tax issues from previous years, preparing yearly tax returns with a focus on maximizing deductions, as well as handling cryptocurrency transactions and multi-state capital gains.
Yes, according to the reviews, Flex Tax has been noted for their capability to work through complex tax scenarios, including multi-state capital gains calculations, handling foreign accounts, and assisting with RSU and ISO consultations.
While Flex Tax primarily operates through online platforms and communication channels such as email and e-sign technology, there is an option to schedule after-hours in-person meetings for certain services.
The Flex Tax and Consulting Group (FTCG”) is a CPA Firm that provides audit, accounting, tax, and business advisory services.
