The collective customer feedback for Leo Newman suggests a respectable company reputation, heavily influenced by their dedication to client service, particularly during the tenancy acquisition process. Agents, chiefly Nicky Rosenthal, have received commendation for their professionalism, responsiveness, and supportive guidance. Clients report swift and smooth transitions into new properties, alleviating much of the stress associated with relocations. However, there is a noticeable dichotomy in experiences post-move-in, with certain clients facing unresolved maintenance issues and perceived neglect. This contrast between the initial leasing experience and the subsequent property management suggests room for improvement in sustaining customer satisfaction throughout the tenancy duration.
Leo Newman has earned substantial praise for their agency services, especially regarding the aid provided by their agents -- notably Nicky Rosenthal -- who is mentioned for his exceptional real estate acumen and patient assistance with clients new to the process. Clients have highlighted the firm's impressive responsiveness and ability to facilitate expedient move-ins, even under challenging market conditions or in situations involving international arrangements. The provision of well-located properties at reasonable rates also adds to the value perceived by customers. This suggests that Leo Newman is very capable in meeting the immediate needs of clients seeking to rent properties, providing a generally positive upfront customer experience.
Whilst Leo Newman is often lauded for their efficacious leasing process, reviews also indicate significant shortcomings with their property management services. Some tenants have reported issues such as unaddressed maintenance requests, including serious concerns like mould, which impact both their quality of life and perception of the agency's long-term service commitment. Additionally, there are mentions of unclear communication regarding tenancy terms, particularly the need for professional cleaning upon vacancy, which was not stipulated in initial agreements. These aspects suggest that while the tenant acquisition process may be smooth, there is a discernible lapse in ongoing support and reliability, which may tarnish the company's reputation over time.
Reviews show that Leo Newman agents, especially during the tenancy acquisition phase, are highly responsive to customer queries. However, some tenants have experienced less satisfaction with the property maintenance response post-move-in, indicating variability in their responsiveness.
Yes, many clients have praised Leo Newman for providing a seamless process from property viewing to move-in, particularly applauding agent assistance and the ability to secure properties swiftly.
Based on a review, it's advisable to clarify end-of-tenancy expectations, such as professional cleaning requirements, which have been mentioned as an unexpected cost since they were not initially disclosed in the tenancy agreement for some tenants.
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