Leaf Reviews Summary

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British Restaurants | Liverpool

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65-67 Bold St, Liverpool L1 4EZ

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Leaf?

As of Apr 16, 2024, 3258 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Leaf's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024

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Leaf's customer reviews analysis

Based on the collected customer reviews, Leaf presents a generally favorable reputation with a positive overall customer experience. Customers frequently commend the attentive staff and the vibrant atmosphere of the establishment. The diversity in clientele, ranging from diners indulging in meals to those merely stopping in for drinks, suggests a welcoming and flexible environment. The quality of food receives high praise, particularly commending the vegetarian options, the pie of the day, and traditional breakfast selections. Nonetheless, there are instances of dissatisfaction regarding portion sizes relative to price and isolated reports of subpar food experiences, which suggest room for improvement in consistency. Additionally, a few comments indicate that while the ambiance is often bustling and busy—indicating popularity—this can occasionally result in a loud environment and appear to put strain on staff responsiveness.

Positive Feedback

The data indicates key positive feedback for Leaf regarding its menu variety and food quality, with vegetarian options, the Rioja wine, and traditional dishes receiving specific praise. Customers have highlighted the well-curated tea and coffee selections, creating a favorable impression for those seeking a café experience. The restaurant's atmosphere and decor are frequently described as 'cute' or 'lovely', with pleasant background music contributing to the ambiance. Customer service is another strong point, reflected in reviews noting the staff's friendliness and attentiveness. Additionally, the capability to accommodate diverse needs, including wheelchair access, demonstrates Leaf's commitment to inclusivity and customer convenience.

Concerns and Threads

On the negative side, experiences at Leaf are not uniformly positive, with critiques centering on value for money and service under pressure. Some customers feel that certain dishes, like the bacon on a roll, do not provide sufficient value, citing small portion sizes relative to the cost. There are occasional comments about food that did not meet expectations, which highlights inconsistencies in the culinary experience. Service can also suffer during busy periods, as indicated by feedback mentioning staff appearing rushed. These elements could potentially detract from the overall customer satisfaction and might be areas where Leaf could focus on improvement.

Frequently asked questions about Leaf

Is it necessary to book a table at Leaf, especially during weekends?

Booking a table at Leaf is not strictly necessary as many customers report being able to find seating without reservations, even on busy weekend nights. However, given the restaurant's popularity, it might be prudent to reserve a table to ensure a spot during peak times.

Does Leaf offer good options for vegetarians?

Yes, Leaf has a reputation for providing an amazing menu that caters to vegetarians, with a variety of options available. Dishes like the vegetarian curry, veggie kebab, and the falafel & grilled halloumi flatbread have been particularly praised in customer reviews.

Is Leaf suitable for customers with accessibility needs?

Leaf is equipped to accommodate customers with accessibility needs, offering a ramp over the entrance step and a lift to access toilets that are wheelchair friendly. Their accommodating approach extends to adjustments made for individual guest requirements.

Recent customer reviews and testimonials for Leaf

Leaf
Davinia Lloyd
5-Star
a month ago
This was our first visit, despite Leaf being open for a number of years now. Called in around 6.30pm on a Saturday without a booking. It was busy, with most tables filled, but the wonderful staff found us a table within 5 minutes. Ordered a bottle of Rioja, the pie of the day and the lamb rump dish. The wine was fantastic (highly recommend it) and the food was equally amazing. The staff were attentive and the general vibe was excellent. A mix of people popping in for a bite to eat or just a drink.
Leaf
S. K.
5-Star
3 months ago
We didn’t need to book and entered the restaurant at 19.30 on a Saturday, no issues with finding a table. It was busy and quite loud. The food was a really good quality. We ordered the vegetarian curry, a veggie kebab, hummous and a pasta dish. Everything tasted 10/10. We were full and will be visiting again!
Leaf
Yari Barile
5-Star
3 weeks ago
Very cute atmosphere, mellow music, the food was good, quite the big portion. The Pear Drops Iced Tead was a bit watered down in my opinion but not bad altogether. Staff seemed rushed even though the shop wasn't so busy, maybe new staff? Would go back either way
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Leaf's customers had a positive experience.

Positive
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Leaf

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
3258
reviews
Excellent
Good
Average
Fair
Poor
More details

About Leaf

British Restaurants
Soups, salads, cakes and specialty teas in split-level, exposed brick cafe bar with stripped floors.
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