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Red Onion Reviews Summary

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British Restaurants | Glasgow

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257 W Campbell St, Glasgow G2 4TT

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Red Onion?

As of Apr 13, 2024, 1155 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Red Onion's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 13, 2024
Last updated
April 13, 2024

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Red Onion's customer reviews analysis

Analyzing the reviews for Red Onion suggests the establishment holds a strong reputation for accommodating dietary restrictions with dedicated menus for gluten-free, dairy-free, and vegan customers, closely mirroring their regular offerings. This inclusivity has garnered positive responses, particularly from guests who have traditionally found dining out challenging due to allergies or dietary preferences. Patrons commend the quality and taste of the food, mentioning a range of dishes from Sunday roast to monkfish curry, all receiving high praise. The presence of the chef inquiring about guest satisfaction and sharing culinary insights adds a personal touch that resonates with customers. However, service inconsistencies have been noted, with occasional lapses in attentiveness leading to unmet needs during dining experiences. While the ambiance generally receives positive remarks, with clean facilities and a pleasant atmosphere conducive to special occasions, there are suggestions that the decor could benefit from updates.

Positive Feedback

The majority of the customer feedback for Red Onion is overwhelmingly positive, especially in terms of food quality and dietary accommodation. Guests rave about the delicious food, including options for those with gluten and dairy allergies, as well as vegan choices, highlighting that these menus are thoughtfully designed to parallel the regular menu. The chef’s personal touch, visiting tables and sharing expertise, contributes positively to the dining experience. The ambiance of the restaurant is frequently commended, with the environment described as both beautiful and cozy, suitable for both casual and special outings. Additionally, staff are often described as lovely, friendly, and attentive, enhancing the overall dining experience.

Concerns and Threads

On the flip side, Red Onion has some areas where customer feedback suggests room for improvement. Service quality appears to fluctuate, with some diners reporting lapses in service such as difficulty attracting the attention of servers, resulting in periods of being unattended to during the meal. Decor, while generally adding to a nice atmosphere, has been mentioned as potentially dated and in need of an upgrade. Although these negative remarks are relatively infrequent compared to the positives, they delineate opportunities where Red Onion could enhance its customer experience to ensure consistent satisfaction across all aspects of service.

Frequently asked questions about Red Onion

Does Red Onion offer meal options for customers with dietary restrictions?

Yes, Red Onion provides an extensive selection of gluten-free, dairy-free, and vegan options that are carefully crafted to closely resemble the regular menu items.

Can I expect the chef to interact with guests at Red Onion?

The chef at Red Onion is known for making personal appearances at guests’ tables to ensure satisfaction and to share culinary insights, adding a unique and personal touch to the dining experience.

Is it necessary to book a table at Red Onion, or can I walk in?

While walk-ins are welcomed, booking is recommended due to the restaurant's popularity, especially during holidays and special occasions, to ensure a secured dining spot.

Recent customer reviews and testimonials for Red Onion

Red Onion
Richard McLeod
5-Star
4 months ago
Been meaning to eat here for several years, having tried the food at a BBC Good Food exhibition. My wife's lactose intolerance was a non-issue. We had the pre-theatre fixed price menu (she had the dairy-free version, including a banana fritter). Loads of choice, delicious food, and the service was terrific. The chef even dropped by our table to say hello. Next time we are visiting Glasgow we will definitely be back Dietary restrictions: There are dairy-free and gluten-free menus that, as far as possible, exactly match the regular menu, so you feel as though you're all eating the 'same'
Red Onion
Meg Winslow
5-Star
8 months ago
A very cute place. They closed their full menu earlier than their hours indicated. We were able to order from apps and salads. The food was pretty good. It was all cooked well and served prettily. Bathrooms were clean. Service was minimal and mostly forgot us. I couldn't make eye contact with a server to save my life, so it was a pretty thirsty meal for me. Mostly just enjoyed the ambiance. I'd head somewhere else if I was choosing again.
Red Onion
Arva Glazel Gallofin
5-Star
6 days ago
The atmosphere was very chill and very friendly staff. We had duck and sunday roast! Which was very good, the scallops as well.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Red Onion's customers had a positive experience.

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Red Onion

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
1155
reviews
Excellent
Good
Average
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About Red Onion

British Restaurants
Astute modern interpretations of classic Scottish cookery in a comfortable, contemporary setting.
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