Based on the collective content of the reviews provided, Kelbie Home Improvement appears to have cultivated a strong reputation for responsive customer service, professional workmanship, and expertise in roofing, particularly with flat roofs. Numerous reviewers commend the company's ability to quickly addressing leaks and roof issues, as well as their adeptness in providing multiple solutions to fit customer budgets. The consistent emphasis on thorough communication, typically through the use of photos, videos, and explanations, is noted as a distinguishing positive aspect of the Kelbie experience. The business is reported to be family-owned with a long history, which may contribute to their commitment to customer satisfaction and quality service. Coordination of services, including the integration of roof and chimney work, also seems to be effectively managed, contributing positively to the company's professional image.
Customers uniformly praise Kelbie Home Improvement for their prompt responses, often highlighting the same-day service for urgent issues. The attention to customer education and transparency through the use of explanatory media and personal consultations is frequently mentioned and appreciated. The emphasis on cost-effective solutions that cater to different budgets without compromising on quality is another significant strength. The positive experiences extend across both residential and commercial properties, and there is frequent mention of the company's reliability in honoring warranties and coming back to address any subsequent problems. These factors collectively point towards a solid customer-centric approach and established trust.
Despite the largely positive reviews, there is a scarcity of negative feedback in the given data. However, it remains important for prospective customers to inquire about all potential scenarios, including how Kelbie Home Improvement handles any rare instances of dissatisfaction or unforeseen complications. Furthermore, future reviews may reveal areas needing improvement or occasional service inconsistencies which are not currently reflected.
According to a customer review, Kelbie Home Improvement offers up to a 15-year warranty on certain roofing services. However, the specifics may vary depending on the service provided, and it is recommended to discuss warranty details directly with the company.
Yes, many reviews commend Kelbie Home Improvement for their rapid response to emergency situations, often providing service on the same day to address urgent roof leaks.
Kelbie Home Improvement is noted for their expertise in dealing with both residential and commercial properties, particularly for repairs and maintenance of flat roofs.
Kelbie Home Improvement is a reputable five-generation family-owned company specializing in home improvement services. They are known for their expertise in flat roof repair, catering to both residential and commercial properties. With their prompt and professional service, they ensure the highest quality results while working within the specified budget of each project. Licensed in Maryland, Virginia, Pennsylvania, and the District of Columbia, Kelbie Home Improvement has built a strong reputation for delivering exceptional craftsmanship and customer satisfaction.
