The overall reputation of Janice Rollefson Chang, MD appears to be a mix of loyalty and discontent among patients. Loyal patients express high satisfaction with Dr. Chang's medical expertise, thoroughness, communication style, and personable nature. Positive testimonies emphasize her ability to provide informative and reassuring consultations as well as her readiness to see patients urgently if necessary. However, several reviews significantly criticize the office's administrative operations, specifically mentioning issues with billing, insurance claims, communication with staff, and prescription handling. These administrative concerns, particularly experiences with alleged misinformation and unresponsiveness, suggest the office may face challenges with organizational efficiency and customer service protocols, which adversely affect the patient experience and the practice's reputation.
The positive feedback for Janice Rollefson Chang, MD focuses on the quality of medical care provided by Dr. Chang herself. Patients regard her as exceptional, pointing out her thoroughness in examinations, her informative and clear communication, and her kind and caring demeanor. Dr. Chang's ability to be personable and build trust is consistently noted, along with her proficiency in addressing dermatological concerns. Additionally, positive interactions extend to the broader staff which, according to some reviews, contributes to a friendly and comfortable atmosphere in the office. Loyalty is reflected in the length of the doctor-patient relationship, with some patients firmly choosing to remain under her care for extended periods.
Negative feedback centers on administrative shortcomings of the practice rather than Dr. Chang's medical expertise. These encompass issues such as billing errors, insurance misfilings leading to adverse credit impacts, and confrontations with unfriendly staff. Reviewers express strong dissatisfaction regarding the handling of insurance, lack of proper notification about outstanding charges, and inefficient or incorrect prescription processing. There is also feedback about the office's poor communication, characterized by unreturned calls and perceived misinformation regarding referrals and patient forms. These critiques highlight a need for improved administrative protocols and better coordination among the staff to enhance the overall patient experience.
Customers frequently praise Dr. Chang for her thorough medical examinations, her clear and informative communication, and her friendly and caring bedside manner. Many feel confident in her medical knowledge and trust her judgments regarding their dermatological care.
Yes, some reviews note issues with billing procedures, insurance claims processing, staff communication, and prescription management. Patients have experienced delays and misunderstandings which have led to frustration and unresolved administrative problems.
Patients report that Dr. Chang is accommodating and willing to prioritize urgent concerns when possible. However, it may require persistence to get through to her reception area, and experiences may vary depending on the current demand and office protocols.
Dr Janice Rollefson Chang is a Board-Certified Dermatologist in Texas City and Houston Clear Lake, Texas at U.S. Dermatology Partners, formerly Bay Area Dermatology Associates. Dr Rollefson Chang has been practicing dermatology since 1998. She specializes in all aspects of dermatology including acne, psoriasis, eczema, moles, skin cancer, and more. Dr Chang is accepting new patients.
