Breck Thrash, MD, receives a mixture of reviews, indicating some inconsistencies in the customer experience. Positive reviews praise Dr. Thrash for his quickness in identifying problems, explaining conditions, and offering solutions, indicating a high level of knowledge and competence in his field. His thoroughness and detailed approach receive commendation, along with his encouragement for patients to research and participate actively in their treatment decisions. However, issues with office staff, namely customer service and communication problems, negatively impact the overall experience. These issues include unreturned calls and emails, difficulties in the appointment scheduling process, lapses in professionalism, and a feeling among some patients of being treated like a number, rather than individuals. While Dr. Thrash himself appears to maintain a positive reputation among his direct patients, his office's administrative operations, including interactions with secondary staff, contribute to a variegated reputation that suggests room for improvement in consistency of care and patient support services.
Key positive aspects of customer feedback for Breck Thrash, MD, include Dr. Thrash's expertise and the quality of care provided. Patients report that Dr. Thrash is knowledgeable and successful in treating various skin conditions, even performing minimally invasive procedures with care and competence. His attentiveness in providing detailed information, willingness to discuss treatment options thoroughly, and support for patient-driven research are highly valued. Importantly, there are anecdotes of Dr. Thrash identifying and treating severe conditions such as skin cancer, suggesting a level of thoroughness and care that can have significant health impacts for patients.
The negative aspects of customer feedback revolve primarily around the customer service experience rather than the clinical care provided by Dr. Thrash himself. Patients express dissatisfaction with the administrative side of the practice, citing unresponsiveness to calls and emails, perceived rudeness from reception staff, and a lack of follow-through on administrative tasks such as prescription processing. Disappointment also stems from a sense of unprofessionalism, particularly relating to a scenario in which a patient felt neglected due to a festive atmosphere in the office. Additionally, there are criticisms of feeling dismissed or rushed during appointments and poor bedside manner, although it isn't specified if these last aspects directly involve Dr. Thrash or other staff members at the practice.
Dr. Thrash has a reputation for being knowledgeable and thorough in treating various skin conditions. He is proactive in identifying and treating complications, including the successful removal of growths and detection of skin cancer, which indicates a high level of skill in handling complex dermatological issues.
Yes, feedback suggests that Dr. Thrash values patient involvement and provides detailed explanations and resources to help patients make informed choices. He encourages patients to research and return with their decisions regarding treatment options.
While Dr. Thrash's clinical care is highly regarded, there are concerns about the customer service provided by his office staff. Potential issues include communication problems, scheduling difficulties, and a few instances of staff behaving unprofessionally. Being patient and proactive in follow-ups might be beneficial when interacting with the administrative side of the practice.
Dr Breck Thrash is a Board-Certified Dermatologist in Dallas and Fort Worth, Texas at U.S. Dermatology Partners. Dr Thrash has participated as a sub-investigator in nearly a dozen clinical trials, including novel treatments for psoriasis, hidradenitis suppurativa (chronic lumps under the skin), and nail fungus. His services include acne, psoriasis, eczema, moles, hair loss, skin cancer, and more.
