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As of Apr 01, 2024, 403 customers have reviewed this business and rated it 3.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Indio Management's customer reviews analysis

Indio Management has garnered a diverse range of feedback from tenants, revealing a mixed reputation. Positive reviews praise the attentiveness, professionalism, and friendliness of the maintenance, ground crews and certain staff members. Clients have reported feelings of safety, being valued, and respected. Conversely, negative reviews highlight issues such as unaddressed maintenance requests, including significant problems like flooding or lack of heating that lead to tenant discomfort. Poor communication, especially during emergency situations, has been a point of frustration. Inconsistent management and unfulfilled promises regarding unit conditions and amenities have marred customer experiences. Clearly, while some tenants have had commendable experiences, others have faced negligence that overshadows the company's efforts in service quality and reliability.

Positive Feedback

Positive feedback for Indio Management emphasizes the professionalism, attentiveness, and friendliness of the maintenance and ground crews. Tenants who had pleasant experiences report a sense of safety and echoed experiences where their concerns were heard and addressed with respect. Personalized follow-ups by certain staff members have further contributed to the satisfaction of several customers, creating a sense of community and care. Positive interactions with staff such as David, Carlos, Daniel, and others have been mentioned by name, suggesting that Indio Management has the potential to provide excellent customer service and tenant support when operations function as intended.

Concerns and Threads

Negative reviews for Indio Management consistently point to significant management and maintenance failings. Residents report reoccurring issues such as flooding and lack of essential amenities like heating that go unaddressed, indicating a discrepancy between tenant needs and company responses. A lack of physical office presence compounds the communication difficulties, leaving residents feeling ignored when urgent problems arise. The unprofessional conduct of certain staff members, inconsistent corporate communication, and a perceived focus on profit over tenant welfare have contributed to an image of unreliability and mismanagement, deteriorating the company's overall reputation among dissatisfied clients.

Frequently asked questions about Indio Management

What maintenance services can tenants expect from Indio Management?

Tenants can expect a range of maintenance services, with varied experiences reported. While some tenants praise the professional and attentive responses, others indicate significant delays or neglect in addressing urgent issues like flooding or heating.

Does Indio Management have a physical office for tenant concerns?

Indio Management currently does not have a physical office, which some reviews suggest has negatively impacted communication. Tenant concerns are to be addressed through calls or emails, though this system seems to be inconsistent in its effectiveness.

How does Indio Management handle emergency situations affecting tenants?

Based on reviews, the handling of emergencies appears to vary. Some tenants have expressed dissatisfaction with responses during emergencies, citing examples of inadequate support during weather-induced property issues. This highlights the importance for potential tenants to inquire about emergency protocols.

Recent customer reviews and testimonials for Indio Management

Ivan Martinez

1-Star

3 months ago

Worst Leasing company ever. Now I know to stay away from Indio. Currently at the jones on Lincoln in Arlington Tx. I moved in and was really happy with the unit.. until my unit started flooding randomly. Today is about the 10th time my unit has flooded. Maintenance refuses to fix it saying. “Call us if it happens again” dumbest thing ever. Called This numbers emergency service and they told me “no one is going to come it’s Christmas”. What kind of place is this? My apartment has had standing water in it for about 10 hours.and of course the property manager has the Audacity to say “why are you moving out”?? Be foreal right now. The crazy thing is the Maintenance portal states this has been an issue for 5 years. Insane

Arjay Barnes

1-Star

2 months ago

My third lease with Indio is coming to a close because I am moving to another state. My interactions with Indio have been very pleasant. I believe the maintenance and ground crews are extremely attentive, professional, and friendly. My leasing agent has always been professional, attentive, friendly, and honest. I lived in two Indio managed properties and always felt very safe, very heard, and valued as a tenant. I was always blown away at how patient my leasing agent, property manager, and especially the maintenance guys were with me because I definitely had my moments of melt downs and ramblings on and on -they listened, validated, and treated me with respect every time. Thank you David, Carlos, Daniel, awesome yard guys, maintenance guys, and everyone else from Indio that I've interacted with over the years. I'll miss ya'll. My experience was FIVE STARS + -RR

Jerome Walker

1-Star

3 weeks ago

This company no longer has a physical office and it makes their communication 10x worse! They already sucked at communicating when they did have an office. I've been calling for weeks because my gate remote doesn't work and to add on to that I just received three emails saying my rent is late and I've been charged a late fee but I have a receipt showing it's been paid. I've tried logging in to my portal to see but somehow I can't log in anymore. I've been trying to contact you and have even sent emails but no response. Hopefully, this review does the job.

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Indio Management Reviews Summary

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Featured review

Indio Management's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Indio Management

What maintenance services can tenants expect from Indio Management?

Does Indio Management have a physical office for tenant concerns?

How does Indio Management handle emergency situations affecting tenants?

Recent customer reviews and testimonials for Indio Management

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About Indio Management