The reviews for Hand and Stone Massage and Facial Spa present a mixed impression of the company's reputation and the customer experience offered. Key positive elements include high praise for certain therapists who provide exceptional services, with specific mentions of exceptional skills and attentiveness to client needs. Several customers reported leaving their massage sessions feeling relaxed and rejuvenated, and the appealing ambiance also received commendation. On the other hand, substantial negative feedback outlined administrative issues, such as problematic membership policies, inaccurate scheduling, and poor customer service response. Disturbingly, there are instances where customer safety and comfort were compromised, including reports of inappropriate conduct and dissatisfaction with the quality of massages provided. Thus, while there are individual professionals within the company delivering high-quality services, administrative and potentially ethical issues are tarnishing the reputation of the spa.
A recurring theme in the positive feedback for Hand and Stone Massage and Facial Spa is the expertise and professionalism of certain massage therapists. Clients commend therapists who are highly knowledgeable about specific health conditions and who tailor their massage techniques to address individual needs, such as those of athletes or clients with unique health issues. First-time clients often reported a remarkable introductory experience, expressing eagerness to return. Add-on services like Deep Tissue massages receive particular endorsement for their effectiveness in relieving tension. The customer service experience and the warm, welcoming atmosphere prevalent at some locations are additional factors contributing positively to the company's reputation. Personal anecdotes of transformational experiences indicate the potential for high satisfaction when services are rendered correctly.
There is significant adverse feedback pointing to systemic issues within Hand and Stone Massage and Facial Spa, notably involving membership cancellations and billing practices. Cases of clients being charged multiple times or without clear communication about membership fees undermine trust. Furthermore, customer service has been notably criticized for inaccuracies in appointment scheduling and a lack of satisfactory resolutions to complaints. Reports of poor execution of services, such as massages that fail to meet the requested intensity or discomfort due to cold oils, indicate inconsistencies in service quality. Most alarmingly, allegations of inappropriate behavior by a therapist raise serious concerns about client safety and the company's vetting and training procedures. These negative aspects point to a need for urgent attention to administrative procedures and customer service protocols.
Prospective members should be aware of customer accounts indicating difficulties in cancelling memberships and potentially unclear billing practices. It is advisable to thoroughly review the membership terms and ensure understanding of monthly fees and cancellation policies before committing.
Yes, you can request a specific massage therapist when scheduling your appointment. Customer feedback suggests that finding a therapist who meets your individual needs can significantly enhance your massage experience.
Hand and Stone Massage and Facial Spa has therapists who are knowledgeable about various health conditions. It is crucial to communicate any special health-related needs or concerns before your session so that the staff can assign a suitable therapist and tailor the service to your requirements.
Hand & Stone provides professional spa experiences to clients in Logan Square and the surrounding areas. Let us provide you with pampering services that include a variety of massage types performed by licensed and certified massage therapists, facials performed by professional estheticians, wax-free hair removal, and spa enhancements such as foot treatments, aromatherapy, and more. We are open 7 days a week with extended hours and accept both appointments and walk ins. We even offer a membership program that helps members save on their monthly services and earn points that can be used with our nationwide Member’s Rewards program. Visit us at our relaxing spa where we will help you feel and look your best affordably!
