Analyzing the corpus of reviews for Fidelis Group reveals a bifurcated reputation. On one hand, there are recurring positive sentiments regarding the professionalism, responsiveness, and quality of service provided by Fidelis. Commendations for their customer service, particularly the support offered by named employees, illustrate a clear strength in client relations and a dedication to maintaining a clean and safe working environment for their clients. This is complemented by positive feedback about the company culture, suggesting a vibrant internal environment. On the other hand, a series of severe criticisms arising from employees point to significant issues with pay, communication, and management practices. Complaints of under-staffing, erroneous pay, inattention to employee welfare, and poor handling of holiday pay are of particular concern and form a recurring theme of discontent among some staff members.