The overall reputation of Fantastic Services appears to reflect a generally high level of customer satisfaction, with many clients praising the company for going above and beyond standard expectations in the cleaning services provided. Customers frequently commend the professionalism and dedication of the cleaning teams, as well as their ability to conduct thorough cleanings that transform spaces. Positive mentions of specific employees indicate that Fantastic Services is capable of delivering exceptional service and cultivating trust with clients. However, the company's reputation is not without blemish. There are notable criticisms concerning customer service issues, such as refusal to issue refunds and communication-related problems. While these negative reviews are less frequent, they do suggest that there is room for improvement in certain operational and customer service areas.
Many reviews cite the thoroughness and professionalism of Fantastic Services' cleaning teams as key positive aspects. They are consistently praised for going beyond surface-level work, transforming houses into well-maintained spaces. The workers are also described as hardworking, dedicated, and efficient — traits that contribute significantly to customer satisfaction. The company’s ability to accommodate last-minute requests and work additional hours if necessary is highlighted as an important factor for those needing flexible service. Moreover, personal touches, like building rapport with pets and meticulous attention to difficult tasks like oven cleaning, further enhance the perceived value of their services.
Some reviews reflect critical issues with Fantastic Services. A particularly severe complaint involves a case where a customer reported losing their flat deposit due to an unsatisfactory end of tenancy clean, coupled with poor company communication and refusal to issue a refund. Other negative feedback highlights specific shortcomings in the cleaning process, such as a failure to clean the inside of an oven door. This, in connection with operational difficulties such as late cancellations and missed appointments, suggests that while the hands-on cleaning is often highly regarded, there are some inconsistencies in customer service, follow-through, and overall reliability.
According to multiple customer reviews, Fantastic Services cleaners are known for their thoroughness, often going beyond basic surface cleaning to provide a transformative service.
Fantastic Services appears to be accommodating with last-minute requests, with staff willing to work additional hours if needed. However, there have been instances of late cancellations and potential communication improvements.
The majority of customer feedback points to the cleaning specialists being professional, punctual, and efficient, with several reviews specifically commending the staff for their hard work and positive results.
Fantastic Services is the only company that gives you real-time availability and prices to guaranteed appointments for over 100 home and garden services by in-house professionals.Sparkling clean home and office, trimmed to perfection lawn and garden, brand new looking carpets, an odd-job around the house, or even pest control are just 30 seconds away when booked online! Of course, with all COVID-19 needs met.Get up to 20% off your online/app bookings as a member of the Fantastic Club, and enjoy priority booking and £300 in credits!
