Featured review

As of Jun 10, 2024, 175 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Ez Clean Up's customer reviews analysis

Analyzing the recent customer reviews for EZ Cleanup reveals a largely positive sentiment towards the company's services. Clients are generous in their praise, particularly regarding efficiency, professionalism, and customer service. The reviews frequently commend the ease of setting appointments and the quick, comprehensive cleanout services provided, often exceeding expectations in terms of speed and thoroughness. The names Juan and Josh surface recurrently, highlighting these individuals as assets that enhance the company's reputation through their hard work and professionalism. Despite the generally favorable feedback, there is a notable instance of dissatisfaction that reflects poorly on the company's reliability and communication — a customer cited a complete no-show by the EZ Cleanup team for a scheduled appointment and subsequent unresponsiveness, flagging a potential area for operational improvement. These reviews collectively suggest that EZ Cleanup has a strong base of support among those who have experienced successful services, but there is room for improvement in ensuring consistency across all customer interactions to negate the influence of isolated negative experiences.

Positive Feedback

Positive feedback for EZ Cleanup significantly accentuates their service quality, noting particular strengths in efficiency and professionalism of the cleanup crews, with the names Juan and Josh prominently mentioned. The ease of scheduling, often same-day service, and the capacity of the teams to handle substantial jobs quickly and effectively are commended. Customers are impressed with the work ethic displayed, as teams reportedly work non-stop and are attentive to client needs, seeking to identify items that may require special attention or retention. Clients also appreciate the clarity and fairness in the company's pricing. Overall, the effusive customer endorsements suggest a high level of satisfaction with EZ Cleanup's service execution and customer interactions, contributing to their commendable reputation as a service provider.

Concerns and Threads

Despite the preponderance of positive experiences, some critical feedback points to issues that EZ Cleanup needs to address. The most concerning negative aspect revolves around reliability, particularly an incident where a team from EZ Cleanup failed to show up for a scheduled appointment, causing the customer not only inconvenience but also loss of personal time. Furthermore, this negative review alludes to communication breakdowns, both during the awaited appointment and in subsequent follow-up attempts, which were marked by unhelpful interactions with an answering service and lack of direct contact from the company. These infelicities reflect a potential weakness in the company’s operational responsiveness and customer service infrastructure, which could significantly tarnish the company's overall image if such experiences were to become a trend.

Frequently asked questions about Ez Clean Up

Can I expect EZ Cleanup to provide same-day service for my cleanup needs?

Many reviews indicate that EZ Cleanup can often offer same-day services to their clients, with rapid response times and quick, efficient cleanouts being a consistent theme. However, availability may depend on the specific day and circumstances.

Are the cleanout services provided by EZ Cleanup reportedly thorough?

Customer testimonials recurrently highlight the thoroughness of EZ Cleanup's services, with teams acknowledged for not taking breaks and for being attentive to customer needs during the cleanout process, ensuring a comprehensive service.

How reliable is EZ Cleanup in terms of appointment keeping and customer communication?

While most reviews suggest a high degree of reliability, there has been an instance of the team failing to show up for a scheduled appointment and subsequent issues with customer communication. As isolated as this incident may be, it demonstrates an area for potential improvement.

Recent customer reviews and testimonials for Ez Clean Up

Anna Mosko

5-Star

2 months ago

I cannot recommend EZ Cleanup highly enough! It was so easy to set up my appointment. Same cost as renting a dumpster from other companies AND you get an amazing team. Juan and Josh were INCREDIBLE. They were so kind, professional, and efficient. It still can’t believe how fast they worked and how much they were able to fit in one truck load. 10/10 will recommend to everyone I know.

Joann Trout

5-Star

a month ago

I Highly Highly recommend if you need clean out services to call EZ. The service they provide to us was so professional. They work non-stop from the time they arrive till the time they leave We had a big job and they made it seem so small. They were polite and hard working. Fantastic job. Great prices!!! Shout out to Juan and his partner and Carmelo and his partner. You will not be sorry if you need these services just call these guys you will not be sorry they are the best. I give them 10 stars

Sharon Bey

5-Star

9 months ago

Did a wonderful job. I called at 10:30am, they came at 12pm, was done in 45 minutes, super fast, professional and really cleaned out everything! 5+ stars!

Read all reviews

Ez Clean Up Reviews Summary

Trustguide Rating

What do customers say about Ez Clean Up?

Own this business?

Featured review

Ez Clean Up's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Ez Clean Up

Can I expect EZ Cleanup to provide same-day service for my cleanup needs?

Are the cleanout services provided by EZ Cleanup reportedly thorough?

How reliable is EZ Cleanup in terms of appointment keeping and customer communication?

Recent customer reviews and testimonials for Ez Clean Up

Satisfaction Score

Overall Rating

About Ez Clean Up