I hired Eco-Friendly Maids to do a move-in cleaning for our new home. I paid extra to have all cabinets and drawers cleaned, baseboards wiped down, doors cleaned, and interior windows cleaned. The booking process was easy and I made sure to clarify that this cleaning included all of the “basics” such as dusting, vacuuming, and mopping, and was told that it was a “top to bottom” cleaning. I have never been so disappointed with a professional service. The house smelled great, but they missed major things - the window sills were filthy, none of the light fixtures were dusted, the microwave was dirty, and the doors were left unclean. Literally every time I touched or moved anything I found something new that had been left uncleaned. When I reached out to the office they told me that I had sold the house as being “clean” and that it was too dirty for 4 people to do a proper cleaning in 3.5 hours (for what it is worth, I only saw two people there initially). The house was completely empty and in good shape, but had a family living in it for 18 years and that comes with the associated dirt, dust, etc, which I explained during the booking. Also I’m not sure who is paying over $500 to clean a clean house, or how this house that was being shown regularly was so dirty someone couldn’t dust a fan. The office did refund me $200 after a phone call and several emails, but I’m still horrified that I spent $300 for people to essentially spray air freshener and wipe down my fridge. I would stay far away from this company unless you like wasting your time and money.