The analysis of recent customer reviews for Cocks Moors Woods Leisure Centre reveals a mixed reputation with both commendations and criticisms. Positive feedback highlights the well-liked Roller Disco event, attesting to its family-friendly atmosphere, approachable staff, ample parking, and engaging party-like environment with music suitable for different age groups. Staff across the facility are praised for their friendliness and helpful nature, and the facility itself is considered nice by patrons. Customers also express appreciation for the professional attitude of the lifeguards. However, the leisure centre faces significant challenges, particularly surrounding the state of cleanliness in the pool and changing rooms. Additionally, customers report frustration with perceived hidden costs and difficulties when trying to cancel memberships, with specific reference to a lack of transparency regarding contracts and a cumbersome cancellation process involving third-party companies. This has resulted in several customers feeling deceived and choosing not to return.
Positive customer feedback paints part of Cocks Moors Woods Leisure Centre as an enjoyable and accommodating facility. The Roller Disco, for example, is celebrated for its fantastic facilities and family-friendly environment, with music catering to a range of ages and friendly staff eager to assist. Ample free parking adds to the ease of the experience. Customers appreciate the dedication of lifeguards who appear professional and serious about their responsibilities, enhancing the safety of leisure activities. The golf greens are described as challenging, which is interpreted as a quality feature by golf enthusiasts, who are inclined to return in favorable weather. Reception and gym staff members contribute positively to the overall experience with their friendly and helpful demeanor.
Criticisms of Cocks Moors Woods Leisure Centre chiefly focus on hygiene and customer service related to membership cancellations. Customers express distress over the perceived dirtiness of the pool and changing rooms, with complaints about unpleasant odors and lack of cleanliness even in early hours. Inconsistencies in staff behavior, specifically regarding the Be Active scheme and child swimming lessons, have sparked concerns about hindering children's progress and frustrating experiences due to misinformation. The cancellation process is a significant sore point, with guests describing it as convoluted and non-transparent. Mandatory payments and undisclosed fees upon cancellation, as well as challenged communications with debt management and customer service, promote a perception of the center as untrustworthy. These issues contribute to some customers advising others to avoid the leisure centre altogether.
The Roller Disco at Cocks Moors Woods Leisure Centre welcomes skaters starting from 5 years old.
Some customers have reported encountering hidden costs and difficulties when attempting to cancel memberships, including additional payments and interacting with third-party companies. It is recommended to review the membership terms thoroughly and confirm the cancellation procedure with the centre's staff before proceeding.
There are mixed reports regarding hygiene at the centre. While some customers have had positive experiences, others have noted issues with cleanliness, particularly in the changing rooms and pool area, as a concern that needs addressing by the facility.
Sports centre consisting of leisure pool with flume, gym, exercise classes, football and badminton.
