Featured review

As of Aug 30, 2024, 1268 customers have reviewed this business and rated it 3.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Clearcover's customer reviews analysis

The collected reviews of Clearcover car insurance present a mixed picture of the company’s reputation and customer experience. Positive experiences often highlight the company’s timely and personal interaction with claimants, citing experiences of claim representatives going above and beyond in terms of service and efficiency. Conversely, negative reviews uniformly reflect frustrations with claim processes, communication, and policy management. Customers report issues such as underestimated damage costs, unresponsive customer service, and unexpected policy cancellations which contribute to a sense of unreliability and inconsistency in service quality. The mention of problematic partnerships with other companies, such as rental car agencies and vehicle evaluators, further adds to the negative perspective in some reviews. The company has garnered both loyalty and criticism, with customer experiences suggesting that outcomes can vary significantly.

Positive Feedback

Amongst the user reviews, Clearcover's car insurance services have earned commendation, especially regarding their responsiveness and customer care during the claims process. Clients have reported highly positive interactions with claim representatives who provide regular updates, guidance, and support. The company has demonstrated efficiency in issuing payments for claims, and some customers have appreciated the assistance with gap insurance and the comprehensive walk-throughs of the claims process. Such positive feedback highlights Clearcover's potential to offer a user-friendly experience and to foster customer loyalty through personal attention and responsiveness when handling claims.

Concerns and Threads

Clearcover's negative feedback points to several areas of concern, chiefly the inconsistencies in claims handling and customer service communication. Customers have described experiences with underestimated repair costs that do not align with actual damage, significant delays in communication, and a lack of claim representative availability resulting in customer frustration. Additionally, the decision to not renew policies abruptly after claims or due to driving records without clear communication has led to further customer dissatisfaction. Unfavorable experiences with partner companies, especially in car rentals and evaluations, have also tarnished the company's reputation, indicating a need for better quality control and vendor management.

Frequently asked questions about Clearcover

How responsive is Clearcover in case I need to file a claim?

Customer experiences with Clearcover's responsiveness during the claims process vary. Some clients report prompt and efficient service, with claim representatives offering regular contact and support. However, other users have experienced significant communication delays and difficulty in reaching representatives.

If I experience an issue with my claim or policy, will Clearcover assist me?

While some customers have praised Clearcover for thorough support throughout their claim process, others have had challenges with assistance on disputes or policy issues. The company's support seems inconsistent, and resolution of problems is not guaranteed according to several reviews.

What can I expect regarding policy renewals with Clearcover?

Policy renewals with Clearcover may not be consistent. Some customers have experienced unexpected non-renewals following claims or based on their driving records. It is advisable to carefully review their renewal policy and discuss concerns with a Clearcover representative to avoid surprises.

Recent customer reviews and testimonials for Clearcover

Megan Kennison

5-Star

3 months ago

This review is for Clearcover car insurance. The people that handled my claim were Chris, Jessica and Michelle. This was absolutely the best experience dealing with a claim with Clearcover. I had never been in an accident before but on April 23, 2024, which was last week, I was in a very bad car-deer collision and didn’t even know where to begin. After I left the hospital, I went on the app and filed my claim. Not even two hours after I filed the claim on the app Chris with clearcover was In touch with me by phone. At 7:45 the next morning, Jessica called me and asked how I was doing. She then walked me through the process of getting my medical bills paid. Michelle has been helpful with the total loss department and immediately emailed me the documents I needed when I requested them. I have spoke to Chris almost every day since then, and he has helped me gather what I needed and guided me the whole way. They are even helping me with my gap insurance and seeing my claim all the way to the end without abandoning me. They issued the check for my damages today and it’s only been a week since the accident. I don’t understand people and their negative reviews and by reading them it looks like they are making those negative reviews due to their own fault. Not clearcover’s fault. This has been remarkable for me and my family to have Clearcover and I have zero regrets with using them moving forward. Thank you to all that helped me and you guys made this so easy to handle. I can’t thank you enough.

Katherine Honeycutt

5-Star

a month ago

I thought this was a good company until I had to file a claim. I ran over a piece of truck tire on the interstate. It was dark and it couldn't be avoided . I didn't even see it until it was too late. It damaged my car significantly. The whole panel was ripped off and everything was exposed. A lot of damage was done but the car was still drivable. The radiator had a leak that turned into a hole so I had that repaired and hadn't filed yet. It cost me more than 900.00 to fix just the radiator. My mechanic suggested that I file a claim with my insurance company so I did. They told me to have my mechanic put it on the lift and take pics etc. I did what they told me to do. Clearcover estimated the damage at 677.00 . What a joke. The place I took my car to be fixed told me there was way more damage. Anyway to shorten my story, they fixed my car but parts were delayed and it was also the 4th of July weekend so by the time all was said and done over 2000. Trying to talk to clearcover employees is very frustrating because they don't call you back. They don' t answer messages. It's very unprofessional. Now that the car is fixed and they did pay for it except for my 500.00 deductible they tell me that they won't be renewing my policy because I don't have a good driving record. Are you kidding me? I even called them and the guy plain out told me that was the reason. They want your money every month but don't want to pay out.

Ernest Martinez

5-Star

2 months ago

This has been the best insurance claim experience I have ever had in my 55 years of driving. I haven’t had many claims, but usually the experience is not a memorable one. This one is: Since the first call, Casey Nicholl has been professional, understanding, and has made me feel that she really cares. Clearcover is blessed to have her representing them, and I will recommend my friends and family to Clearcover, only because this lady has done a great job for my wife and I. Ernest & Mary Martinez

Read all reviews

Clearcover Reviews Summary

Trustguide Rating

What do customers say about Clearcover?

Own this business?

Featured review

Clearcover's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Clearcover

How responsive is Clearcover in case I need to file a claim?

If I experience an issue with my claim or policy, will Clearcover assist me?

What can I expect regarding policy renewals with Clearcover?

Recent customer reviews and testimonials for Clearcover

Satisfaction Score

Overall Rating

About Clearcover