homepage
/
US
/
Uncategorized
/
Caliber Collision

Caliber Collision Reviews Summary

Unclaimed

Uncategorized | US

Claimed

1652 Del Monte Blvd, Seaside, CA 93955, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Caliber Collision?

As of Aug 30, 2024, 240 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Caliber Collision's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

honest work

so helpful and informative

Really friendly staff

updated via text on a regular basis

got my car in and out quickly

very positive experience

Great service and work

Customer experience could not have been worse

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
August 30, 2024
Last updated
August 30, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Caliber Collision's customer reviews analysis

Evaluating Caliber Collision's overall company reputation based on the provided customer reviews reflects a blend of experiences. Generally, the company seems to create a positive impression, with staff members like Manuel being frequently commended for their friendly demeanor, strong communication skills, and efficiency in handling claims and repairs. On the other hand, there is a notable instance of severe dissatisfaction where a customer experienced multiple issues such as poor fitment, improper paint job, and incomplete repairs accompanied by additional charges for rectifying mistakes. This indicates a discrepancy in the quality control and service consistency. The time taken for repairs varies, with some customers reporting quick turnovers, while others have experienced delays. Positive aspects such as transparent billing, helpful assistance with rental cars, and regular updates via text appear to be part of the service offering, contributing to a generally favorable customer service experience.

Positive Feedback

Caliber Collision has garnered positive remarks for several aspects of their service. Prominent among these are instances of honesty in billing, with customers appreciating being charged less than the quoted price when the actual work required turned out to be minor. The staff, particularly individuals like Manuel, have been praised for their friendly, informative, and consistently communicative approach. It's evident that the convenience provided by the company, such as facilitating rental car arrangements and managing insurance claims, has been well-received by customers. Additionally, the efficiency noted in some reviews regarding the quick processing of repairs suggests that the company is capable of providing a satisfactory level of service. These trends showcase the company's strengths in customer service and operational aspects.

Concerns and Threads

Despite several positive reviews, Caliber Collision also faces significant criticism pointing to consistency issues in service quality. A concerning review indicates a customer's car repair entailing major flaws such as incorrect painting, missing parts, and overall subpar workmanship. It’s troubling that this particular customer was faced with extended repair times and additional costs to amend initial errors, signifying lapses in quality control. Moreover, mismatched paint on new car parts and unanticipated delays in the service delivery have been cited, with customers suggesting a need for more accurate time estimates upfront. These accounts of unfavorable experiences contribute to a perception of unreliable service in some instances, which could be detrimental to the company's reputation and consumer trust.

Frequently asked questions about Caliber Collision

What should I do if I am not satisfied with the repair work done by Caliber Collision?

If you are not satisfied with the repair work, it's important to communicate your concerns directly to the service advisor or the management at the Caliber Collision center where your vehicle was serviced. They should be able to address any issues and provide solutions, such as additional repairs or adjustments at no extra cost, depending on the company's service guarantee and your specific circumstances.

How does Caliber Collision handle billing if the actual repair work is less than the quoted price?

Based on customer feedback, Caliber Collision exhibits honesty in their billing practices. If the actual repairs are less extensive than initially quoted, they have been known to adjust the final charge accordingly, which may result in a lower bill for the customer.

Does Caliber Collision provide regular updates during the repair process?

Yes, according to the reviews, Caliber Collision often provides regular updates via text or direct communication from the service advisor. Customers have reported a high level of satisfaction with the level of communication and updated information about the repair process and timing.

Recent customer reviews and testimonials for Caliber Collision

Caliber Collision
Bryan Schweer
1-Star
8 months ago
DO NOT TAKE YOUR VEHICLE HERE!! This place was recommended by my insurance and had mostly good reviews from what I could find. Customer experience could not have been worse. Tried to deliver me a repair that was incomplete and horrendously painted. Every alignment was off, hardware was missing, the paint had the worst orange peel. Was told 2 new headlights, when I looked only 1 was “new” and both had heavy condensation. It was unbelievable that was considered a finished job. After the redo of the job, it is still mediocre at best. And was charged a second time for them to fix their own mistakes. Poor alignment, hood hardware still missing, paint still not correct, headlights are cross eyed and not aligned, bumper has poor fitment still. An 8 day job quote turned into over a month wait for mid grade workmanship. Hit my insurance for more than $10,000 for subpar workmanship after nearly doubling the estimate. Absolutely do not go to this body shop, cannot dissuade you enough. Do not let this happen to you.
Caliber Collision
Grace Marvel
1-Star
a month ago
Honest work, didn't charge me when they realized the work required was less than the quoted price. I am so thankful and would definitely use them again! They even gave the car a wash before returning it!
Caliber Collision
Pam P
1-Star
4 months ago
Caliber Collision was recommended by my insurance. They were so helpful in scheduling my estimate and repair, and at drop off they called rental company for my pickup for me. My service advisor was Manuel, who was SO friendly and informative. He was provided a several updates and was very detailed with his answers. The whole process took less than a week, and my car looked even better at pickup than before the minor accident.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Caliber Collision's customers had a positive experience.

Positive
80%
Neutral
20%
Negative
0%
More details
Caliber Collision

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
240
reviews
Excellent
Good
Average
Fair
Poor
More details

About Caliber Collision

Uncategorized

Caliber Collision didn’t become the nation’s leading collision repair provider by accident. With our team of highly skilled certified technicians and state-of-the-art equipment, we are committed to excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.

Expand