Yes, based on customer feedback, sales representatives at BMW of Dallas, such as Robin, are noted for their transparent approach throughout the sales process, ensuring customers are well-informed and comfortable with their decisions.
Many customers have had positive experiences with post-purchase services, including maintenance and repairs. Service advisors like Fernando and Trevor are praised for providing detailed information, excellent customer service, and ensuring vehicle safety.
In the rare event of an issue with a purchase, such as a significant vehicle problem or cosmetic damage, reviews indicate that BMW of Dallas is proactive in offering solutions, such as scheduling repairs or assisting in getting customers into a new vehicle without extensive back-and-forth discussions.