This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Atlanta Green Maids?
As of Mar 23, 2024, 1016 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Atlanta Green Maids's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
March 23, 2024
Last updated
March 23, 2024
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As of Mar 23, 2024, 1016 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Evaluating the recent reviews for Atlanta Green Maids, the overall company reputation holds a positive image. Customer experiences commonly feature prompt responses, professionalism in customer service, and proficiency in cleaning services. There is a note of consistency in the efficiency of the cleaning teams, who are described as diligent, hardworking, and courteous, often going above and beyond the expected scope of work. Issues when services fall short of expectations are relatively few but are often swiftly addressed with follow-up cleanings at no additional cost, reflecting the company's commitment to satisfaction guarantees. The convenience of the online booking platform and the ability to handle last-minute changes also contribute positively to customer experiences. However, the consistency in the quality of service slightly varies, suggesting that while the company seeks to maintain high standards, occasional lapses in thoroughness can occur.
Positive Feedback
Atlanta Green Maids has garnered acclaim for several key positive aspects. Customers particularly appreciate the company's promptness in communication, swift and professional responses to service inquiries, and the convenience of the online booking and notification system. The cleaning teams are frequently praised for their exceptional work ethic, friendliness, and ability to perform thorough cleanings within impressive timeframes. The company demonstrates a proclivity for exceeding customer expectations, with instances of cleaners taking initiative in tasks such as trash disposal that fall outside their remit. The readiness to rectify issues by offering complimentary follow-up cleanings and the ability to seamlessly accommodate schedule changes further solidify the favorable customer perception.
Concerns and Threads
On the downside, Atlanta Green Maids' customers have also reported some inconsistencies in the level of service provided. Common grievances are tied to the occasional oversight in cleaning certain areas, for instance, dust around carpet edges and on baseboards following wall repairs. In cases of less satisfactory cleanings, the lapse is sometimes attributed to the particular cleaners assigned to the job that day. While these experiences are not the norm, they highlight opportunities for improvement in ensuring uniform service quality across all interactions. Despite these inconsistencies, the company’s responsiveness in addressing customer dissatisfaction by dispatching new crews at no extra cost helps mitigate the negative impact of these occurrences.
Frequently asked questions about Atlanta Green Maids
What happens if I'm not satisfied with the cleaning service provided by Atlanta Green Maids?
Atlanta Green Maids strives for complete customer satisfaction and offers a follow-up cleaning at no additional cost should the service not meet your expectations. Timely communication with their customer service allows them to promptly address any issues.
Can I make last-minute changes to my cleaning service appointment with Atlanta Green Maids?
Yes, Atlanta Green Maids offers flexibility for rescheduling and is accommodating to last-minute changes, as indicated by their user-friendly online platform and customer feedback.
Do the cleaners bring their own cleaning equipment and supplies?
Yes, the cleaners from Atlanta Green Maids come equipped with their own cleaning equipment and supplies, providing a hassle-free experience for customers.
Recent customer reviews and testimonials for Atlanta Green Maids
Christopher Brock
5-Star
3 months ago
My experience with Israel Garcia and Ismelda Hernandez was very pleasant. I contacted Atlanta Green Maids to clean my apartment unit before I moved out. Their response time to my inquiries and customer service questions were prompt and professional from the time we coordinated the logistics up to the day of the project.
Within three hours, the two-person team cleaned my entire two (2) bedroom, 1200 square feet, apartment.
The services I received included:
(1) a walk through to see the unit; and
(2) a final walk through to review the unit after cleaning was complete.
They used their own cleaning equipment, relieving me of the hassle of purchasing my own. Notably, they took a large amount of old clothes to the trash shoot that I sought to discard. They weren’t required to do this but they were more than willing to go above and beyond. This is a small-size company that punches above its weight; I would recommend Atlanta Green Maids for any of your cleaning needs.
Savannah Levins
5-Star
a month ago
We’ve used Atlanta Green Maids twice and have been very satisfied! Affordable rates and professional cleaners. There was one minor instance where an area wasn’t cleaned as fully as we would’ve liked but Atlanta Green Maids immediately made it right by sending someone to clean that area again (and some extra) for free. They also send text and eta reminders which is great. We look forward to continue to use their services!
Vanessa B
5-Star
2 months ago
I had an amazing first time experience with Atlanta Green Maids. I was assigned Jasmine and she was so super sweet and diligent with her cleaning. She was able to get through so much and was a major help! So appreciative of her service and I'm looking forward to booking them again!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Atlanta Green Maids is Atlanta's #1 rated home cleaning service! Our environmentally friendly products help ensure that we not only deliver an exceptional home cleaning experience, but one that is also safe for your family. We offer a variety of services such as a deep cleaning, move in / out, and carpet cleaning services. All of these services are backed by our 100% satisfaction guarantee.
Why Choose Green Maids:
1. We are a legitimate business and are fully licensed, bonded and insured.
2. All of our cleaners go through extensive background & reference checks.
3. All of our cleaners speak English fluently.
5. All of our service are backed by our 100% satisfaction guarantee.
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