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As of Apr 23, 2024, 144 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Ams Removals's customer reviews analysis

AMS Removals has garnered a mixture of reviews that provide insight into their customer service and operational execution. The majority of the testimonials commend the company for its professional, friendly, and efficient services offered at competitive prices. Customers have expressed satisfaction with the care taken in handling belongings, the company's responsiveness, and the ability of the staff to work under stressful conditions while maintaining a positive demeanor. On the other hand, at least one negative review highlighted a significant concern where the company canceled the service shortly before the moving date due to logistical issues, leaving the customer in a difficult position. This instance raises questions about the company's planning and reliability. Notwithstanding this negative experience, the recurring themes across the reviews suggest that the company often provides a stress-free moving experience, underscored by the friendliness and professionalism of its team.

Positive Feedback

Positive feedback for AMS Removals often underscores the team's friendly and professional attitude, which contributes to a stress-free moving experience for customers. The staff, including the owner David, have been praised for being responsive, punctual, and efficient, handling furniture and possessions with care to avoid any damage or scuffing to the items or properties. Customers also highlight the value for money, describing the service as affordable. Additionally, AMS Removals' ability to work under adverse weather conditions without compromising service quality, coupled with their physical strength and speed in accomplishing tasks, have been pinpointed as key favorable aspects of their service.

Concerns and Threads

The principal negative aspect reported in customer feedback pertains to a cancellation incident where the client was left to seek alternative solutions shortly before the moving date. This situation arose from the company's misjudgment regarding the adequacy of a single van and the time required for a move, leading to a change in the initial agreement's terms. The client's frustration was compounded by the necessity to find another provider who successfully completed the move under the conditions initially deemed insufficient by AMS Removals. Such a negative experience can contribute to perceptions of unreliability and may impact the company's reputation for planning and execution.

Frequently asked questions about Ams Removals

How does AMS Removals ensure that my belongings are not damaged during the move?

AMS Removals has received positive feedback for its careful handling of belongings. They take steps to avoid damage or scuffing by using protective strategies such as straps and covers during the move.

Is AMS Removals able to accommodate last-minute changes or challenging weather conditions?

There are instances where AMS Removals has successfully completed moves under challenging weather conditions, such as sleet, snow, and rain. However, it's best to discuss any potential last-minute changes directly with the company to ensure they can accommodate your needs.

What do customers say about the reliability and responsiveness of AMS Removals?

Customers commonly praise AMS Removals for their responsiveness to messages and overall reliability in performing moves, with personalized service highlighted. However, prospective clients should be aware of a noted incident where a move was canceled prior to the moving date due to logistical issues.

Recent customer reviews and testimonials for Ams Removals

Katy Baldwin

5-Star

3 weeks ago

Thank you Dave and the team for a professional, friendly and efficient service, at a very reasonable price. Moving day can be stressful but the team were friendly, calm and knowledgeable and worked non-stop! All furniture moved and placed without any scratches on our newly painted walls. Thanks so much, the guys were absolute legends, really enjoyed their company and grateful for their hard work and kindness. Couldn’t recommend highly enough

Daniel So

5-Star

a month ago

Definitely do not recommend this company. This happened six months ago, when David viewed and confirmed the price and date, but then cancelled only days before the move as they did not think 1 van was sufficient to move in the quoted 4 hours. They asked for a different date and also for 2 vans and more people and higher price. I ended up having to find another company in a very short time that they did it with 1 van and less than 4 hours. Definitely never again with this company. Edit after company reply: Comments left after six months not due to trauma but just being too busy thank you. Also left a positive comment today on the other company that completed the move within the timescale.

Liv Beech

5-Star

5 months ago

AMS Removals helped my partner and I move to our first house on Friday. The owner, David, was very friendly and responsive and quoted us a fantastic price to move from our flat to our new house. Dave and the two guys, Matt and Harry, moved all of our furniture quietly and efficiently and didn't once complain despite having to lug some heavy furniture up and down stairs (and plenty of boxes!). All of our stuff was handled with such care and kept intact with not a single wall scuffed. I highly recommend this company if you want a stress-free move.

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Ams Removals Reviews Summary

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Featured review

Ams Removals's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Ams Removals

How does AMS Removals ensure that my belongings are not damaged during the move?

Is AMS Removals able to accommodate last-minute changes or challenging weather conditions?

What do customers say about the reliability and responsiveness of AMS Removals?

Recent customer reviews and testimonials for Ams Removals

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