Zafash Reviews Summary

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Pharmacies | London

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233, 235 Old Brompton Rd, London SW5 0EA

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Zafash?

As of Mar 13, 2024, 234 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Zafash's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024

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Zafash's customer reviews analysis

Zafash Midnight Pharmacy appears to have built a strong reputation for providing exceptional service, particularly valued for its accessible hours, including on holidays. Customers consistently praise the availability of the pharmacy for late-night emergencies, the variety of in-stock items, including hard-to-find medicines, and the professional and helpful demeanor of the staff. However, some customers report dissatisfaction with perceived overpricing and unprofessional communication regarding hiring processes. These mixed experiences illustrate a juxtaposition of high regard for service and product availability against concerns with pricing and professionalism in certain interactions.

Positive Feedback

Multiple reviews for Zafash Midnight Pharmacy highlight the establishment's commitment to customer service, especially noting the convenience of its extensive operating hours. The pharmacy's capacity to serve customers on holidays, like Christmas Day, and during late hours is frequently recognized as a vital community resource. The staff is often described as kind, efficient, and professional, suggesting a strong customer service ethic. Customers also appreciate the comprehensive range of products available at Zafash, including over-the-counter medications, everyday essentials, and the provision of detailed receipts for insurance claims. These factors collectively contribute to the positive reputation of Zafash Midnight Pharmacy.

Concerns and Threads

Despite receiving many positive remarks, Zafash Midnight Pharmacy faces criticism on two notable fronts. Firstly, the pricing structure has been called into question, with allegations of overcharging compared to other local pharmacies. This concern is particularly acute as one customer considered the pricing variance to be excessive enough to warrant a formal complaint to regulators. Secondly, an isolated account of unprofessional communication in the hiring procedure suggests an area for improvement in administrative management. These incidents underscore particular customer frustrations that detract from the overall positive sentiment.

Frequently asked questions about Zafash

Is Zafash Midnight Pharmacy open on holidays like Christmas?

Yes, Zafash Midnight Pharmacy is noted for being open on holidays, including Christmas, and offers efficient service even on such occasions.

Does Zafash Midnight Pharmacy deliver medications to nearby locations?

According to customer feedback, Zafash does offer delivery services to nearby locations, especially appreciated in emergency situations.

Are the prices at Zafash Midnight Pharmacy comparable to other local pharmacies?

There have been some concerns regarding the pricing at Zafash Midnight Pharmacy, with customers finding certain items to be overpriced compared to other pharmacies. As with any purchase, potential customers may want to compare prices beforehand.

Recent customer reviews and testimonials for Zafash

Zafash
Rebecca Richards
5-Star
2 weeks ago
Exceptional service on Christmas Day! My daughter fell ill overnight and we were able to speak to the doctor on Christmas morning who organised a script with the pharmacy. As our hotel was close by, they offered to deliver the antibiotics to us which was greatly appreciated. A detailed receipt was also provided for travel insurance purposes. Very grateful that we were able to access help on Christmas Day. The service was extremely efficient and friendly.
Zafash
Amina Yousaf
5-Star
3 weeks ago
So grateful that Zafash has late opening hours, we needed antibiotics after visiting an emergency dentist and were directed here. Very kind and efficient staff. A very modern pharmacy with a wide range of products. I wish there were more Zafash pharmacies near my area. Definitely worth the trip here
Zafash
Susan White
5-Star
3 months ago
Professional, efficient and excellent pharmacy on the beautiful Old Brompton Road. Kind, polite people who help you feel well and be well. Great range of OTC and everyday essentials. Such caring service is rare, to be treasured and acknowledged. Highly recommended to locals and our visitors to RBKC.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Zafash's customers had a positive experience.

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Zafash

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.7
/5
234
reviews
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About Zafash

Pharmacies

Open 9am until Midnight throughout the year including X-Mas, Boxing day, New Years day and all General Public and Band Holidays, Dispensing NHS and Private Prescriptions. General Community Pharmacy services like MUR's, Smoking Cessation, Travel Vaccinations, Flu Jab (Private and NHS), Covid Vaccination Centre Private telephone and face to face consultation for General Medical Conditions and Advice and prescription-Accessible until Midnight-Centrally located.

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