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Wilco Motosave Reviews Summary

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Car Parts Stores | Leeds

Forster Court, Hunslet Rd, Hunslet, Leeds LS10 1BA

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Wilco Motosave?

As of Apr 17, 2024, 380 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Wilco Motosave's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 17, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 17, 2024
Last updated
April 17, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Wilco Motosave's customers had a positive experience.

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Wilco Motosave's customer reviews analysis

The reviews for Wilco Motosave reveal a predominantly positive reputation, marked by commendable professionalism, high-quality customer service, and technical proficiency. Customers express particular appreciation for the staff's willingness to engage in thorough discussions about automotive issues, providing clarity and assurance regarding the services rendered. This approach seems to foster a sense of trust and confidence among clientele. The rapid responsiveness to customer needs, such as swift tire replacement services and efficient problem diagnostics and repairs, enhances the company's reputation. Moreover, personal touches like refusing to charge for minor fixes contribute to an 'old school service' image that resonates well with customers. Conversely, there are isolated remarks about perceived poor management and customer service skills, suggesting room for improvement in some interpersonal aspects of the business.

Positive Feedback

The positive feedback for Wilco Motosave underscores several commendable aspects of their business. Firstly, the professionalism and expertise of the staff are repeatedly praised by customers, reflecting a strong company ethos of quality service. Rapidity in fulfilling service needs—evidenced by the quick turnover times for ordering, delivery, and fitting of tires—demonstrates efficiency and a focus on customer convenience. The staff's approach in dealing with customers is characterized by transparency and honesty, traits that are integral to building long-term customer relationships. Further highlighting their commitment, the staff are noted for going 'above and beyond' in assisting customers, reinforcing their positive image. Importantly, the value offered by Wilco Motosave is perceived as fair, with the cost aligning with the quality and swiftness of the service provided.

Concerns and Threads

While most feedback for Wilco Motosave is positive, there are critical remarks that warrant attention. Notably, a negative experience with a manager is cited, with descriptors such as 'arrogant' implying a disconnect in customer-manager interactions. This represents a deviation from the otherwise highly praised customer service standards. The specific mention of the car park being comparatively empty during this encounter could suggest broader implications for business patronage linked to this perceived managerial shortfall. Such observations highlight the importance of consistent customer service quality across all staff levels. These testimonials suggest that while the reputation of Wilco Motosave is generally strong, maintaining a universally professional and customer-centric approach remains an area for vigilance and potential improvement.

Frequently asked questions about Wilco Motosave

Can I expect Wilco Motosave to fix my vehicle issues quickly?

Yes, customers have reported efficient service at Wilco Motosave with quick diagnostics, repairs, and tire replacements, often fitting in services without appointments.

Do the staff at Wilco Motosave provide personalized customer service?

Many reviews highlight the staff's personalized service approach, including thorough discussions of issues and solutions, contributing to a trustworthy and customer-friendly atmosphere.

Are the prices at Wilco Motosave considered fair for the services provided?

Customers generally perceive the prices at Wilco Motosave as fair, matching the quality and speed of the services they receive.

Recent customer reviews and testimonials for Wilco Motosave

Wilco Motosave
Jonathan Smart
5-Star
a week ago
Really nice and professional people. They’re willing to have a proper chat with you to work out what problems you need fixing, and what the best way to get them fixed is. They left me feeling really confident that I’d got a good service!
Wilco Motosave
S N
5-Star
a month ago
I reviewed this store on Trust Pilot after my January 2024 ( Sid and team) visit and again today I want to reflect the professionalism and customer service I received today. They have a real human touch that is so badly lacking from many other suppliers and being able to talk , discuss and consider options it really is a more enjoyable experience for those of us who maybe are not so informed. Again thank you for another pleasant engagement by a team of experienced and helpful staff. Within 2 hours my tyres were ordered , delivered and fitted on my car. So much so I travel from a Scottish Island on business and ensure this is my store of choice for all my car and bike needs. Many thanks Gents , Until next time.
Wilco Motosave
Ken Leadbetter
5-Star
2 weeks ago
We were on a journey from Manchester to the east coast when an overheating warning came on the dash . We called into the garage and Sid and his team diagnosed and fixed the problem . They were extremely helpful and we managed to get on with our journey after only half and hour. We were very impressed and to add to that they didnt charge us a penny. Old school service not experienced in this day and age. Thank you to all who got involved!
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Overall Rating

TrustScore®
A+
A
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C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
380
reviews
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About Wilco Motosave

Car Parts Stores
Wilco Motosave is one of the North's leading independent family-owned motorists' stores and fitting centres with branches across Yorkshire, Lincolnshire and Manchester. We fit tyres, batteries, exhausts and CATs at our fast fit bays. We will be pleased to carry out a free no-obligation check on your tyres, exhaust, CAT, batteries and brakes. Pop in to our branch at Hunslet Road in Leeds or give us a call to arrange a suitable time. Our stores are filled with all the leading car care and accessories brands along with a large range of bikes for all the family, cycle accessories and services.
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