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Waldorf Astoria Edinburgh - The Caledonian
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Waldorf Astoria Edinburgh - The Caledonian Reviews Summary

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Hotels | Edinburgh

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Princes St, Edinburgh EH1 2AB

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Waldorf Astoria Edinburgh - The Caledonian?

As of Apr 08, 2024, 2591 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Waldorf Astoria Edinburgh - The Caledonian's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
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Published on
April 8, 2024
Last updated
April 8, 2024

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Waldorf Astoria Edinburgh - The Caledonian's customer reviews analysis

Waldorf Astoria Edinburgh - The Caledonian receives a largely positive reception from its guests, who commend its luxurious amenities, attentive staff, and prime location. Many reviews are effusive in praise for the warm welcome provided by the hotel staff and their consistent availability to assist with any requirement, as well as commendations for the hotel's historic charm paired with modern enhancements, notably in the rooms and spa. The convenient location is repeatedly mentioned as a valuable asset, enhancing the appeal of the hotel as an ideal base for exploring Edinburgh's sights. Meanwhile, dining experiences, particularly breakfast service, have been upheld as exemplars of quality and service. However, there is feedback that points towards areas of improvement such as room size, the functionality of facilities like the heating system and bathtub, and the quality of slippers provided, indicating a need to maintain or elevate the expected standards of luxury hospitality.

Positive Feedback

Positive feedback for Waldorf Astoria Edinburgh - The Caledonian frequently highlights several aspects of a superior guest experience. Foremost among these are the commendable efforts of the staff, described as amazing, attentive, and knowledgeable, contributing significantly to the personalized and welcoming atmosphere. The prime location of the hotel is another asset, providing easy access to local attractions and commanding views of Edinburgh Castle. Guests are especially appreciative of the luxurious elements that contribute to the overall ambience and comfort, including room amenities with lush pillows, spas, and sizable beds. The culinary offerings, particularly the variety in breakfast and the afternoon tea service, garner praise for both quality and service. The combination of a rich historical vibe with contemporary facilities and the hotel's walkability factor reinforce its status as a highly recommended destination for both leisure and business stays.

Concerns and Threads

Despite the chiefly positive reviews, Waldorf Astoria Edinburgh - The Caledonian does encounter some criticism that could impact its reputation if not addressed. Guests have expressed dissatisfaction with certain physical aspects of their stay, including the suboptimal quality of room slippers, which contrasts with the overall luxury branding of the hotel. Some guests report issues with room size, describing them as smaller than expected, and functional aspects like problematic heating systems and slow-draining bathtubs have caused discomfort. Overly generous portion sizes and a lack of finesse in the food preparation during afternoon tea services have also been cited, suggesting an incongruence with guests' expectations of sophistication and elegance that the hotel's reputation suggests. Addressing these points could enhance the customer experience and maintain the hotel's high standard of hospitality.

Frequently asked questions about Waldorf Astoria Edinburgh - The Caledonian

Does Waldorf Astoria Edinburgh offer rooms with views of Edinburgh Castle?

Yes, Waldorf Astoria Edinburgh offers rooms with stunning views of Edinburgh Castle, particularly the Premium Queen room with Castle View is highly recommended for its picturesque vista.

Can dietary restrictions be accommodated during afternoon tea at the hotel?

Yes, the hotel can attend to allergies and dietary restrictions during afternoon tea. Guests are advised to communicate their preferences and requirements in advance.

What kind of amenities can I expect in a room at Waldorf Astoria Edinburgh?

Guests can expect luxurious amenities including Aesop bathroom products, spacious and elegantly decorated rooms, large cozy beds, and modern conveniences such as separate toilets and showers for privacy. Some rooms also come equipped with a yoga mat and block.

Recent customer reviews and testimonials for Waldorf Astoria Edinburgh - The Caledonian

Waldorf Astoria Edinburgh - The Caledonian
Jordan Dunn
5-Star
2 weeks ago
Stayed here over weekend for two nights and can't fault the place one bit. Not only is the hotel stunning and within a fantastic location, but the staff are amazing and made us feel welcome from the moment we walked through the door. Check in was a breeze and was given access to our room in no time. The room itself was well maintained, clean and had everything we needed with an amazing view of the castle. We had breakfast with in the hotel and the service we received was perfect, staff were always on hand and nothing was too much trouble. Overall would highly recommend this location to anyone who was looking at staying.
Waldorf Astoria Edinburgh - The Caledonian
Carlos Hernandez
5-Star
5 days ago
Highly recommend for a couples getaway. From the moment of booking to checkout, the hotel and staff made my experience one that was so easy and comfortable I absolutely plan to come back. I surprised my partner with an overnight stay in a Premium Queen room with Castle View and the view did not disappoint! Pillows were lush and soft. The bathroom was luxurious with Aesop amenities and the hotel was dotted with Scottish paintings and photos. Not to mention there are views of the castle on every floor and even from the pool & spa. Ewelina assisted me in advance with preparing a bottle of champagne and birthday card to surprise my partner at arrival. He was so surprised! Princess went above and BEYOND to ensure everything was not only perfect at check-in but also throughout the stay. She has so much knowledge about the hotel and area, and ensured our preparations to the expectation I have of a Waldorf. She made us feel personally welcomed and this is why I rated the Waldorf Astoria Caledonian FIVE STARS! Additionally, James and Nathan at the Concierge Desk both helped us out during the stay. Not only providing recommendations, but they both made calls either checking for space or amending our reservations and making sure we could relax and enjoy nearby restaurants with ease. We both left feeling like this was “the most relaxing weekend” we’ve had in such a long time and the entire staff really set a high bar. We absolutely look forward to our next stay. Only negative feedback: the room slippers were low quality disposable with “made in China” non/removable stickers. A monogrammed “WAC” or better quality would be the cherry on top and I think they deserve to have this!
Waldorf Astoria Edinburgh - The Caledonian
Ehab Ali
5-Star
a month ago
The hotel is truly a remarkable destination. From the moment you step inside, you are greeted with luxurious and elegant surroundings that exude class and sophistication. The staff is incredibly attentive and goes above and beyond to ensure that your stay is nothing short of perfect. The rooms are spacious and beautifully decorated, offering stunning views of the city. The dining options are exceptional, with a variety of delicious dishes to choose from. Overall, the Waldorf Astoria Edinburgh Hotel provides a top-notch experience that will leave you wanting to return again and again. Special thank you to Roqaya ( Reception ) and Sandra ( Spa ) for the incredible service. Rooms: The rooms are spacious, beautifully decorated, and equipped with modern amenities. Walkability: The hotel's location is also ideal, with easy access to popular attractions in Edinburgh. Edinburgh castle is minutes away you can see it clearly from the hotel. as well as other touristic location, restaurants, train stations and prince street gardens. Food & drinks: I did really enjoy breakfast at Grazing, the food was first class as well as the service, the staff is quite friendly and approachable.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Waldorf Astoria Edinburgh - The Caledonian's customers had a positive experience.

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Waldorf Astoria Edinburgh - The Caledonian

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
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Overall Rating
4.5
/5
2591
reviews
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About Waldorf Astoria Edinburgh - The Caledonian

Hotels
Plush rooms in a luxury hotel with 2 refined restaurants, plus a spa with an indoor pool.
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