Vision Express Opticians - Liverpool Reviews
Rated 4.7 based on 359 Reviews
Opticians in Liverpool
Unit 3, Tops Plaza, Parker Street Clayton Square Shopping Centre, Liverpool L1 1QR
Published on
February 17, 2024
Last updated
July 10, 2025
The overall reputation of Vision Express Opticians - Liverpool, as evidenced by recent customer reviews, reflects a generally positive customer experience marked by commendable service and professional conduct. A number of customers expressed gratitude towards individual staff members, highlighting personalized service, kindness, and efficiency in their interactions. Several reviews praised the timeliness of service delivery, new technology being integrated for eye check-ups, and assistance with specific requirements such as contact check-ups and filling out medical forms. However, there was an instance reflecting potential issues in appointment management and customer acknowledgment, whereby one customer felt overlooked and eventually left the store without service. It points to an area for improvement in ensuring that appointment handling and customer communication are consistently attentive and organized.
On the ground floor, customers can select new glasses, schedule appointments, discuss adjustments to their glasses, and manage other business-related aspects.
Yes, the optician has invested in new machines for eye check-ups on the first floor, which has contributed to time-saving and an improved customer experience.
Customer service is generally regarded as exceptional, with staff members frequently described as helpful, friendly, and going above and beyond in their service. However, prospective customers should be aware of a report regarding a potential isolated incident related to appointment scheduling.
At Vision Express we provide thorough eye tests, simply explained with expert care you can trust. We stock a wide range of designer and exclusive glasses, sunglasses and contact lenses. All our eyewear comes with 100 day returns guarantee and lifetime servicing for complete peace of mind. Find us on Parker St or book an appointment online.
