Vigilante Plumbing, Heating & Air Conditioning has established a strong reputation based on customer experiences reflected in recent reviews. Notably, the company demonstrates proficiency in performing complex installations and repairs competently and efficiently, sometimes even in periods of urgency as per customer needs. Customers consistently describe technicians as professional, courteous, knowledgeable, and particularly commendable are specific mentions of Frank H. and Joe for exemplary service. The company's services are perceived as high-priced generally, but several reviews outline situations where customers felt the value received justified the cost, referencing competitive pricing, the provision of comprehensive evaluations that lead to long-term savings, and the solving of persistent issues. Despite being seen as a last resort due to cost, the quality of service delivered has converted some customers to regular clients, signifying that price may not be a prohibitive factor when weighed against the outcomes and care received. Vigilante’s customer service extends beyond technical assistance with gestures indicating a deeper commitment to customer care, evidenced by the provision of space heaters and sending of flowers, cementing an image of a company that goes beyond the expected norms of a service provider.
Vigilante Plumbing, Heating & Air Conditioning's positive customer feedback highlights several key elements that contribute to their favorable reputation. Customers applaud the company for their swift and efficient service, successfully addressing urgent problems like heating issues and gas leaks promptly. The level of professionalism from the technicians has been recognized consistently, with mentions of friendly and respectful interactions. Frank H., Joe, Kerry, Oscar, and George receive specific acclaim for their expertise and diligence. Another significant aspect is the company’s willingness to work collaboratively with other contractors and to correct mistakes made by other firms, demonstrating responsibility and expertise. Moreover, customers appreciate the transparent communication provided by the supervisors Michael & Kevin, indicative of strong leadership and management. Finally, the company's gestures of goodwill, such as providing space heaters at no cost and celebrating personal milestones of customers, foster strong loyalty and a sense of community, highlighting their commitment to exceptional customer service and personal touch.
The main negative aspect found in customer feedback pertains to the perception of Vigilante's services as expensive, which appears to act as a deterrent for some potential customers. The high cost is cited as the reason the company is considered a 'last resort' by some clients. While this sentiment does not dominate the reviews, it is a recurring concern that could influence purchasing decisions of price-sensitive customers. However, it's worth noting that even amidst concerns about pricing, customers have found the quality and thoroughness of the work to sometimes mitigate concerns over the cost, which suggests that while pricing is a potential drawback, it is not necessarily prohibitive when customers weigh it against the overall value and satisfaction they receive from the rendered services.
While some customers have described Vigilante’s pricing as high, there are mentions of competitive prices as well. It appears that many customers feel the quality of services provided by Vigilante justifies the cost.
Yes, numerous reviews testify to Vigilante's promptness and efficiency in addressing heating and plumbing issues, often providing services urgently when needed.
Customers have reported exceptional support from Vigilante, including collaborative problem-solving, correction of errors made by other companies, and personal gestures like providing space heaters and sending flowers during significant life events.
As a family-owned business, we recognize the importance of providing the old-Fashioned personalized service at Vigilante, you’re not just another customer you’re a valued part of our success! Since 1927, we’ve built our solid reputation by serving our community with complete Plumbing, Heating, Air Conditioning, Drain Cleaning and Fire Suppression services. All Vigilante technicians are highly trained and ready to serve any of your plumbing and heating needs. Whether it’s a new heating or cooling system, water heaters, problems with your sewer & drains or city inspections we use today’s most advanced equipment to provide you with the highest quality at an affordable price. We invite you to find out for yourself how Vigilante is just better.
