Topkapi Palace logo

Topkapi Palace Reviews Summary

Unclaimed

Turkish Restaurants | Manchester

Claimed

205 Deansgate, Manchester M3 3NW

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Topkapi Palace?

As of Apr 16, 2024, 999 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Topkapi Palace's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Topkapi Palace's customer reviews analysis

Analyzing recent customer reviews, Topkapi Palace appears to offer a generally positive overall experience with some inconsistencies. The company's reputation is largely upheld by its well-received Turkish cuisine, pleasant atmosphere, and efficient service. Satisfied customers note the quality and authentic taste of the food, amiable staff, and value for money, particularly highlighting the restaurant's cleanliness, the diverse menu, including vegetarian options, and a family-friendly environment. However, the company's reputation is somewhat tarnished by isolated incidents of customer dissatisfaction, particularly in relation to inaccurate dish representations and occasionally underwhelming food quality. Despite these incidents, the recurrence of positive experiences suggests a strong company reputation oriented toward customer satisfaction.

Positive Feedback

Positive aspects of customer experience at Topkapi Palace are evident in the reviews, signifying the restaurant's strong suits. Patrons emphasize the high-quality Turkish cuisine, often referring to the tasty, fresh, and immaculately presented dishes. The hospitality and professionalism of the staff are recurrently commended, indicating that customer service is attentive, congenial, and prompt, which enhances the dining experience. Customers also appreciate the value proposition, with well-priced menus that seemingly do not compromise on portion size or quality of the dishes. The neatness and cleanliness of the establishment, along with its accessible location, contribute to the positive ambiance and overall customer satisfaction. Moreover, the extent of food options, including those for vegetarians and dietary-specific needs such as halal, enriches the appeal of the restaurant to a broader customer base.

Concerns and Threads

Although Topkapi Palace is generally well-received, some reviews point towards negative aspects requiring attention. A standout issue for some customers includes the lack of authenticity in certain dishes, challenging the restaurant's claim of providing a genuine Turkish culinary experience. The complaint about an inaccurate chicken sizzler indicates a potential shortfall in meal presentation and a discrepancy between the menu description and the actual dish served. This incident seems to be an isolated case but highlights the importance of consistency in food quality and expectations. Another critique addresses the service; on one occasion, it was perceived as 'sketchy', especially during peak times, raising concerns about staff performance under pressure. While these issues are overshadowed by positive comments, they are nonetheless critical for maintaining the reputation of Topkapi Palace.

Frequently asked questions about Topkapi Palace

Does Topkapi Palace offer vegetarian or dietary-specific menu options?

Yes, Topkapi Palace offers a variety of vegetarian dishes, and caters to dietary specifics, including serving halal food.

Can Topkapi Palace accommodate diners with mobility issues?

The restaurant is wheelchair accessible; however, bathrooms are located downstairs which might be inconvenient for individuals with mobility issues.

Are reservation recommended for dining at Topkapi Palace?

While walk-ins are welcomed, making a reservation is advisable, especially during weekends or for larger groups, to ensure seating availability.

Recent customer reviews and testimonials for Topkapi Palace

Topkapi Palace
Lewis Chisnall
1-Star
2 months ago
We ate here as a family almost 2 years ago, and only now do I feel like I have emotionally recovered and feel able to share it. Where do I start? The below picture, is what I received. Important I add at this point that it’s not what I ordered. I ordered a chicken sizzler, in a Turkish restaurant. Apparently this is a sizzler. I checked with the chicken on the plate and it told me it had already swam 4 lengths on its way out to me. I could have back a dodgy dish, it can happen. I think I naively then expected as a customer to be able to raise this (politely) may I add to the staff, who surely would put things right. I didn’t realise that although this restaurant is called Topkapi, I actually was being served by all the ex Karen’s diner staff. They could not shut me down quick enough. I suppose it gets like that though when someone challenges you on your soup dish, sorry sizzler. A bit of a mad experience. I’m not saying don’t eat here, if you like misleading menus or wanna play dish roulette, I’m backing you give this a 5 stars all the way and tell your tik tok about it.
Topkapi Palace
Maura Montgomery
1-Star
5 months ago
We were here on a wet Wednesday night at 6.30pm .just us 3 and another couple , the chef having a snack at the pass , the mini meze, meatballs and borek starters came quickly, tasty and hot!! We followed with sea bass, swordfish and chicken mains. All were really tasty fresh and presented immaculately. Brought back memories of our times in Turkey. The restaurant is immaculate. The waiting staff were really friendly to us and judging by the banter between them , enjoyed working together. No fear of recommending this place
Topkapi Palace
Bilal Brown
1-Star
2 months ago
Nothing special TBH, just your typical Turkish food, there are much better places in Manchester for Turkish food. You're paying more for the location. Service was a bit sketchy but it was a busy Saturday night to be fair and the food was served very quickly.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Topkapi Palace's customers had a positive experience.

Positive
Neutral
Negative
More details
Topkapi Palace

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
999
reviews
Excellent
Good
Average
Fair
Poor
More details

About Topkapi Palace

Turkish Restaurants
Authentic cuisine cooked in an open kitchen, with special menus/traditional live music some nights.
Expand