The overall company reputation of The Handy Squad Ltd can be gleaned through a careful examination of the customer experiences as depicted in the recent reviews. The feedback is predominantly positive, with numerous customers praising the professionalism, efficiency, and helpfulness of the operatives, particularly individuals named James, Ben, Vasile, André, Patrick, and Radek. The Handy Squad's ability to provide a wide array of services, from electrical work to home maintenance, installations, and even moving assistance, is highlighted as a strong asset. A recurrent theme in the reviews is the skill level of the staff and the high standards of work delivered, with several customers expressing their satisfaction with the jobs completed within anticipated time frames. While the company is praised for not charging for revisits, as in the case of James attending to a power cut issue, and providing recommendations for ongoing problems, the negative feedback points to a perception of overpricing for certain services, which can affect the overall customer experience negatively.
Key positive aspects emerging from the customer feedback for The Handy Squad Ltd include the professionalism and personable nature of the company's operatives. Customers repeatedly commend the staff for their efficiency, with specific mentions of the team members' names suggestive of a personal touch that enhances customer satisfaction. The Handy Squad's operatives not only resolve issues but also provide helpful suggestions, adding value beyond the task at hand. Additionally, the diverse range of services offered by the company, such as installation, home repairs, electrical work, plumbing, and more, allows customers to rely on the company for a variety of needs. The ease of booking and payment process also contributes positively to the experience. Furthermore, the company's approach to not charging for revisits, as exemplified by James’ service after a power cut, is highlighted by customers as commendable and customer-centric.
Despite an overwhelmingly positive reception, The Handy Squad Ltd does have some areas of customer feedback that are critical. One of the most significant concerns expressed pertains to the cost of their services. A customer has conveyed dissatisfaction with the pricing, feeling that the charges were exorbitant for the actual work carried out, particularly for simple jobs like changing spotlights and installing cover plates. Moreover, there seems to be an issue with clear communication and accurate estimation of time and resources needed for certain jobs, as indicated by the customer who felt misled by the quoted duration and scope of the work involving curtain rods and electrical fixtures. These instances suggest that while the quality of the work may be high, there is room for improvement in pricing transparency and managing customer expectations in terms of service delivery.
The Handy Squad Ltd offers a wide range of services including electrical work, home maintenance and repairs, general repairs, tile work installation, moving assistance, TV mounting, light fixture installation, and hanging artwork.
According to the reviews, The Handy Squad Ltd does not appear to charge for revisits when an issue persists or is misidentified, as in the case where a customer experienced a power cut after installation work.
While many customers find the service provided by The Handy Squad Ltd to be efficient and professional, some reviews indicate concerns about the service being overpriced, particularly for simpler tasks. Customers suggest there could be greater transparency in pricing.
The Handy Squad was established in 2005 and has its headquarters in Fulham. We are a family business which was set up to help Londoners who required a handyman, plumber, electrician, carpenter, locksmith or decorator who would provide value for money. All of our professionals are friendly, polite, professional, fully insured and CRB checked. With more than a decade of experience under our belt, our mission is to make your life easier and to provide you with a high-quality service. Enough about us! Just remember, when you need an extra pair of hands around the home or office – give the Handy Squad a call on 08000 12 12 12, email us on bookings@handysquad.com or request a free quote by filling our online booking form.
