The Gym Group Glasgow South presents a mixed reputation based on the latest customer reviews. On the positive end, the gym is appreciated for its range of equipment, cleanliness, friendly and knowledgeable staff, especially personal trainers like Ajay, and the atmosphere conducive to workouts. Classes are highly rated, being suitable for different levels of ability, making a favorable impression on members seeking a comfortable and personable environment. However, there are notable concerns affecting the overall customer experience. Recurring themes include dissatisfaction with maintenance issues—equipment is often reported as out-of-service or not properly serviced, with slow repair times. Concerns over the gym's hygiene practices, particularly the lack of sanitising materials and the cleanliness of frequently used machines, have been highlighted as significant drawbacks. Additionally, pricing changes and the removal of certain amenities have led to discontent among some members, suggesting a decline in perceived value over time.
The Gym Group Glasgow South receives commendation for facilitating a friendly and approachable gym environment, crucial for member retention and satisfaction. Instructors and staff play a pivotal role, with personal trainers like Ajay receiving special mention for their expertise and personable nature. The gym also stands out for its range of equipment and classes that cater to various fitness levels. Members appreciate the cleanliness of the facility, which, combined with a good variety of equipment, offers an encouraging setting for regular workouts. Positive experiences relating to the atmosphere, customer service, and effective personal training sessions contribute significantly to the gym’s positive aspects, with individual staff members like Lauren and Dom being highlighted for their contribution.
While The Gym Group Glasgow South sustains positive sentiment in certain aspects, significant negatives arise in customer feedback. Equipment maintenance and hygiene practices are central to customer complaints, with reports of broken or poorly maintained machinery causing inconvenience and disruptions to workout routines. The lack of readily available sanitising spray, paper towels, and hand gel has been criticized, with a particular member highlighting health and safety concerns, potentially suggesting a gap in the gym's commitment to cleanliness. Equipment cleanliness and the overall freshness of the gym also receive critique. Furthermore, some members have pointed out that the gym has seen a decline in features and a loss of highly-regarded personal trainers, which, combined with increasing fees, contribute to a perception of degrading value.
The Gym Group Glasgow South offers a variety of equipment suitable for a range of workouts, including cardio machines, resistance machines, and free weights. While there's a satisfactory selection, there have been requests for more plate-loaded machines and feedback on equipment servicing.
Some reviews express concerns over hygiene practices at the gym. There are mentions of inadequate provisions for sanitizing the equipment and some individuals have found the equipment to appear grubby. Potential members may want to assess the current hygiene measures before joining.
Yes, the staff and personal trainers at The Gym Group Glasgow South often receive positive reviews for being friendly, helpful, and knowledgeable. Personal trainers, such as Ajay, are highlighted for their effective training methods. The approachability and teachability of instructors like Lauren and Dom are frequently mentioned as positive aspects of the gym.
The Gym Group Glasgow South is open 24/7, offering no contract low cost membership options, so you can get in shape when it suits you. Free fitness classes every week to burn fat, boost cardio, improve muscle tone and sculpt your body. Find plenty of fitness equipment and weight machines to take your workouts to the next level. Book in with one of our experienced personal trainers to help make your fitness goals a reality. We create a relaxed and welcoming fitness environment for anyone who wants to improve their physical wellbeing, find your fit with The Gym Group today.
