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The Gym Group Edinburgh City Reviews

Rated 4.3 based on 800 Reviews

Waverley Gate Building, 2-4 Waterloo Pl, Edinburgh EH1 3EG

Gyms Edinburgh

Published on
March 2, 2024
Last updated
June 16, 2025

Reviews Summary

The overall sentiment in reviews of The Gym Group Edinburgh City is overwhelmingly positive. Customers consistently mention helpful staff, knowledgeable trainers such as Jordan and Ruben, and accessible, well-maintained facilities. Specific individuals like Pavlo receive praise for their friendliness and support, including assistance for newcomers from abroad. Some minor criticisms appear, such as a lack of hair dryers in the women’s changing area and the need for more classes or storage hooks in showers.

Common feedback includes the effectiveness of personal trainers, especially for beginners, as well as the modern, comprehensive equipment selection. Repeat mentions highlight the clean environment, the value for money, and convenient booking through an app that tracks gym occupancy. Classes and atmosphere are cited as motivating factors for regular attendance. Customers also appreciate the gym’s central Edinburgh location and resources that cater to both novices and experienced athletes.

Overall, The Gym Group Edinburgh City is regarded as a reliable and accessible choice for fitness in Edinburgh. The company has cultivated a reputation for excellent staff support, clean and well-equipped facilities, and a welcoming atmosphere conducive to varying fitness levels and needs. Its reputation in the Edinburgh region appears strong and consistent among reviewers.
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What Customers Are Saying About The Gym Group Edinburgh City?

process was super easy

Friendly staff that are always happy

app works very well

staff are always happy to help

the highlight for me

feeling great.! I am really enjoying it so far

modern and well-maintained

excellent price

value for money

all tailored personally to your needs

Trustguide extracts key phrases from reviews about The Gym Group Edinburgh City and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of The Gym Group Edinburgh City's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

The Gym Group Edinburgh City Ratings

5

As of Based on 800 revies as of Mar 02, 2024

The Gym Group Edinburgh City Score

90%

As of Based on 800 revies as of Mar 02, 2024

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Customer Reviews

As of Jun 16, 2025, 800 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of The Gym Group Edinburgh City's publicly available reviews View source

Yvonne Stewart rated The Gym Group Edinburgh City 5 stars
a month ago
Was searching for a gym when I arrived to Scotland from the states (Florida). The process was super easy and I was able to get a 3 day pass for a great price (17 pounds I believe). Pavlo was very helpful and even had recommendations for travel outside of Edinburgh. The gym has any and all equipment and machines you can think of. 12/10
Pavol Lauko rated The Gym Group Edinburgh City 5 stars
a month ago
Best gym in town without a doubt. Friendly staff that are always happy to help and personal trainers that deliver amazing results. If you are looking for a gym you can't go wrong with The Gym Group Edinburgh City 🔥
Ashley McFolland rated The Gym Group Edinburgh City 5 stars
a month ago
This location of The Gym Group is great. Right in the city centre and easily accessible by bus or walking. There’s plenty of equipment, so has all that you need to have a good workout. The app works very well, I love the feature to see how many people are there at one time. All the staff are lovely and helpful. I was given a full tour of the gym when I expressed interest in joining and all my questions were answered with great depth. I would love if there was more classes on offer. Another little thing is having no where to hang or put your things when using the shower facilities. Other than that, no complaints :)

Frequently Asked Questions About The Gym Group Edinburgh City

Are there personal trainers available at The Gym Group Edinburgh City?

Yes, multiple reviews mention several personal trainers by name, such as Jordan, Ruben, Alex, and Scott. Trainers are available to help beginners and experienced gym-goers with tailored workouts and ongoing motivation.

Is the gym clean and well-equipped?

Customers frequently describe the gym as clean and well-maintained, with a robust selection of modern equipment and machines for various workout needs. The environment is noted for being conducive to both group classes and individual training.

Does The Gym Group Edinburgh City have facilities like showers and lockers?

The gym is equipped with showers and lockers. Some reviews mention a lack of hair dryers in the women's changing area and note that members sometimes leave personal items on benches despite available locker space.

About The Gym Group Edinburgh City

Gyms
The Gym Group Edinburgh City provides fitness services, including gym memberships, access to exercise equipment, group classes, and personal training. It operates in the health and fitness industry, serving individuals seeking to improve their physical wellbeing. The company delivers its services in person at a centrally located facility in Edinburgh.

Operations include maintaining a clean and well-equipped gym space, offering a variety of fitness machines, weights, and classes led by personal trainers. The Gym Group utilizes a digital app for booking and real-time tracking of gym occupancy, and employs staff for both day-to-day assistance and structured personal training. Memberships are available for various terms and access levels.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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