The Electric Connection has received commendable feedback from customers, highlighting the company's reliability, professionalism, and quality of service. Customers note timely arrivals, friendly and professional interaction, and expertise in electric car charger installation. The company's staff, particularly Mani, Bob, and Tony, are recognized for their skill and high-quality work. They are praised for their patience, provision of detailed project information, and transparent pricing. The performance of The Electric Connection in complex installations, including those in shared spaces and with logistical challenges, receives positive mention. Additionally, their communication practices and ability to maintain records and follow up on previous interactions contribute to a positive reputation. Customer experiences with the Electric Connection indicate a dedication to customer service, honesty, and efficient problem resolution.
The Electric Connection's customer feedback suggests significant strengths in punctuality, customer engagement, and professionalism. Their technicians, like Mani and Luis, have received accolades for their skillful work and attention to detail in installing electric car chargers, ensuring minimal visual impact and efficient completion of tasks. Customers appreciate the prompt estimates, smooth scheduling, and adherence to quoted prices. The Electric Connection's transparency, with no upselling of unnecessary services, solidifies the trust between the company and its clients. Their ability to manage complex installations, navigate logistical challenges, and meticulously coordinate projects including permits and inspections showcases their expertise. The absence of complaints about the company's services underscores their commitment to high-quality work and customer satisfaction.
The reviews for The Electric Connection are overwhelmingly positive, with very few negative aspects to draw from. However, an isolated incident involving a reschedule due to an electrician's emergency reflects the challenges in service continuity. Despite this, the company's prompt efforts to rectify the situation by arranging a replacement electrician in a timely manner mitigated potential customer dissatisfaction. Customers may need reassurance that appointments will be honored as scheduled or efficiently rescheduled if unforeseen circumstances arise. Moreover, while pricing is generally deemed fair, some customers might still find it noteworthy to mention the exact cost difference when the actual service charge is less than the initial estimate.
Customer reviews consistently indicate that The Electric Connection provides reliable price quotes that are honored at the time of service completion. Prices quoted prior to the service align closely with the final charges, supporting their reputation for transparency and trustworthiness.
The company is reported to excel in managing complex tasks, including those involving outdated panels, shared residential spaces, and intricate wiring logistics. Their team's knowledge, creativity in problem solving, and professionalism are emphasized in customer reviews.
Feedback from clients suggests that The Electric Connection conducts business with honesty, often advising against unnecessary services. For example, they informed a customer with a new, high-quality panel that annual checks were not immediately necessary, highlighting their integrity.
The Electric Connection has been proudly serving Los Angeles and the surrounding areas for over 40 years. We believe in quality and offer a lifetime guarantee on all our work.Our company is fully licensed, bonded, and insured. We are proud to have received Angie's List Super Service Award the past 10 years in a row and have a 5 star rating on Yelp.Our electricians are highly experienced. They are Los Angeles experts in panel upgrades and EV charger installation (electric vehicle charger installations). We do all types of jobs for homeowners and businesses from light fixture installations to main electrical panel installation and whole house rewires.Our dispatch team is ready to take your call Monday - Friday, 8am to 5pm.
