The Air Conditioning Company garners high praise for its customer service, professional conduct, and efficient problem-solving capabilities. Consistently noted are their communicative approach and knowledgeable staff, which have left strong impressions on various clients including businesses, hotels, and schools. Installation and maintenance services, in particular, are mentioned to be timely and professional. While most reviews are positive, highlighting that the company often meets or exceeds customer expectations, there is a notable instance of dissatisfaction primarily concerning service costs and equipment reliability. This singular review points out perceived weaknesses in long-term value, response times to issues, and effectiveness of the company's warranty or maintenance contracts.
Key positive aspects of The Air Conditioning Company center around their excellent customer service and the professionalism of their installation and maintenance teams. Customers have praised the company's ability to diagnose and solve problems efficiently, as demonstrated by their rapid and successful resolution of complex air conditioning issues in a hotel setting. Communication is a consistently lauded trait, with staff members like Malcolm and Ivo earning recognition for their engaging customer interaction. The company's engineers are commended for being punctual, tidy, and respectful. Furthermore, they are trusted enough to have been selected as recurring service providers by their clients, which denotes a high level of satisfaction and confidence in their expertise.
Despite the plethora of positive customer experiences, The Air Conditioning Company has faced criticism regarding its pricing and reliability of services. A prominently dissatisfied review mentions equipment failures occurring within three years of installation, frequent and costly repairs, and a warranty that appears ineffectual. The customer's frustration is accentuated by the long response time to emergencies and the overall cost implications, which are viewed as excessive. This perception of the company's service as overpriced and unreliable, though isolated amidst otherwise favorable feedback, suggests potential areas for improvement regarding customer service follow-through, pricing transparency, and warranty satisfaction.
The Air Conditioning Company offers a variety of services including air conditioning installation, maintenance, and repairs. They cater to a range of clientele, including commercial businesses, hotels, and educational institutions.
In instances of emergency repairs, The Air Conditioning Company's reviews suggest that they are capable of diagnosing and fixing issues promptly. However, there has been at least one account where service turnaround was longer than expected, indicating potential variability in response times.
Reviews indicate that The Air Conditioning Company's pricing is competitive. While most customers are satisfied with the value provided, there are remarks about the cost of services and repairs being on the higher side, and dissatisfaction in terms of the cost-effectiveness of their warranty and maintenance contracts.
As London's premier Air Conditioning Company, we've been trading continuously for over four decades. Our engineers operate throughout London and the Home Counties, providing competitive prices coupled with the highest quality service to all our clients.We're the experts in installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Unlike any other aircon company, we proudly offer an unrivaled 10-year warranty on every installation we undertake.Choose the best, choose our company for all your air conditioning needs. With our exceptional reputation and unbeatable warranty, you can rest assured that you're receiving the highest quality service possible.
