This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Teamlogic It?
As of Mar 21, 2024, 37 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Teamlogic It's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
March 21, 2024
Last updated
March 21, 2024
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As of Mar 21, 2024, 37 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Based on the collected reviews, TeamLogic IT appears to possess a solid reputation for quality IT services, marked by responsiveness and expertise. The repeated praise for their swift turnaround on service requests suggests a high level of efficiency and dedication to customer needs. The presence of knowledgeable technicians, such as James, Todd, Michael, and David, confirms their professional capability in handling a variety of IT situations. Customer experiences highlight TeamLogic IT's ability to offer customized support while accommodating unique needs across different offices, which includes managing complex network infrastructures and onboarding processes. The company's 24/7 remote monitoring and on-call support emerge as significant value-added services, and the local ownership of the franchise reinforces the personalized and attentive approach in customer interactions. Furthermore, the consistent mention of team members by name in the reviews implies strong customer relations and individual accountability within the company.
Positive Feedback
Customers predominantly express satisfaction with TeamLogic IT's responsiveness and technical expertise. The swift action to service requests and the availability of a Full-Service Help Desk offer clients reassurance and reliability. Personalized experiences with staff members like Todd, who demonstrated patience and clarity during onboarding projects, are frequently appreciated, culminating in a painless and seamless IT experience. The successful handling of emergency scenarios without impacting business operations is particularly commendable and reflects the company's adept crisis management. The local ownership aspect resonates with clients, who prefer the personalized service to a 'faceless corporate entity.' Remarkable are the testimonials regarding overnight work completion and the direct involvement of owners and senior members like Michael, emphasizing the dedication to their clients' needs.
Concerns and Threads
The provided reviews do not explicitly mention any significant negative experiences or aspects of the service provided by TeamLogic IT. However, it is worth noting that the absence of negative reviews might not fully represent the entire spectrum of customer experiences. It is possible that not all clients who have had less than satisfactory experiences have shared their feedback. To ensure a comprehensive understanding, potential clients might seek out additional sources or platforms for reviews that may offer critiques or identify any areas in need of improvement. Nevertheless, from the information available, TeamLogic IT seems to maintain an overwhelmingly positive stance in the eyes of their current clientele.
Frequently asked questions about Teamlogic It
Does TeamLogic IT offer 24/7 support?
Yes, TeamLogic IT provides 24/7 remote monitoring and on-call support, ensuring that clients have access to IT assistance outside of regular business hours.
Can TeamLogic IT handle IT emergencies that require immediate attention?
TeamLogic IT has been praised for their swift response times and capable handling of emergency scenarios, including complex network challenges and onboarding processes under time constraints.
Is TeamLogic IT equipped to manage IT needs for businesses with multiple regional offices?
Yes, TeamLogic IT has received positive feedback for their ability to understand and support unique IT needs across multiple regional offices, suggesting they are well-suited to manage multi-location IT infrastructures.
Recent customer reviews and testimonials for Teamlogic It
David Gonzalez
5-Star
3 years ago
TeamLogic has been our IT service provider for the last 5 Years. They are very responsive and turn service requests around very quickly. James and other team members have been very helpful. They have provided us with 24/7 remote monitoring that detects, troubleshoots, and resolves problems, Full-Service Help Desk, Strategic Guidance, and they have knowledgeable technicians. I’m looking forward to work with them as our company grows.
Lydia Lee
5-Star
4 years ago
Todd and the TeamLogic team are incredible to work with. They are very responsive and turn service requests around quickly. Todd has served as our technician on several projects, in particular our on-boarding, he was not only patient, he was extremely helpful in explaining what he was doing and how he could address our individual needs. We are extremely pleased to be a client of TeamLogicIT and happy to work with Todd and the other team members.
Michael Elia
5-Star
4 years ago
I had to change out all the computers in my office to upgrade to Windows 10 - I was quite scared of how it would all work out with the required networking, saved data, profile data, etc. The guys at Team Logic IT accomplished ALL of the computer set-ups, INCLUDING all of the network settings and functionality, printers, data, applications and profile information without a single hiccup. It is as if nothing had changed (everything still works the same), except I have all new machines!! This is amazing! It was a completely painless experience. Todd was especially personable, helpful, attentive, accommodating, thorough, patient and professional throughout the process - It was mostly done overnight from a remote location, but Todd showed up in the morning and by noon the whole office (5 machines) was fully functional! I am SO impressed!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Named two-time MSP of the Year, TeamLogic IT is a national provider of technology solutions that businesses rely on for best-in-class managed IT services. Local offices provide companies of all sizes with the IT support they need to minimize downtime and improve productivity. Our IT services include proactive cybersecurity protection, cloud computing, backup & disaster recovery, business continuity, mobility, IT procurement and consulting services. Whether a company needs IT outsourcing in its entirety or supplemental to their own internal IT activities, our team gets the job done. With nearly 200 independently owned and operated locations across North America, TeamLogic IT fills the void in the marketplace for a trusted technology advisor.
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